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Shaping the future: how data redefines the reporting narrative
Transitioning from traditional, manual reporting methods to a more data-driven and innovative approach not only presents an opportunity, but encourages a culture of continuous improvement, naturally elevating the standard of care quality, as Paul Johnson, co-founder and CEO of Radar Healthcare, explains
Shifting the narrative in health and social care’s approach to reporting is more than a suggestion – it is a necessity. Historically, the act of reporting has been enveloped in a shroud of negativity, often seen as a laborious task or through the lens of blame. This perspective not only stifles innovation, but also casts a shadow across progress within care organisations. The old-school, paper-based methods are
heavily reliant on manual input – meaning that they are slow, cumbersome, and full of risks. These processes not only drain valuable time, but also act as barriers to accessing real-time, actionable insights. In a fast-paced environment, delays in processing reports and gathering insights can obscure critical issues, delaying interventions that could lead to significant improvements and reduce incidents or risks. Without a centralised, streamlined approach to data management, insights remain siloed, preventing the holistic view necessary for informed decision-making and strategic planning. In today’s digital age, these traditional methods have swiftly become outdated, and organisations must adopt modern technology to stay competitive. The gaps in these traditional reporting methods are not just gaps in data, but missed opportunities for growth, improvement, and – ultimately – the enhancement of care quality. The right technology can help alleviate staff pressures by allocating more time for care as well as prioritising their wellbeing and professional development, ultimately impacting staff retention and satisfaction. Radar Healthcare’s automated
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workflows significantly reduce delays in issue resolution. By swiftly identifying, assessing, and escalating incidents, the system enhances patient safety, minimises risks, and saves crucial time for staff, ultimately improving overall operational efficiency. One of our partners recently highlighted that by having all safeguarding information, letters, and corresponding documents located in one place it saved time and ensured complete oversight of a recent accident in one of their care homes.
Breaking free from negative connotations There is no denying the negative associations surrounding reporting. The prevalence of a blame culture is sadly still pervasive across the industry. Many organisations hesitate to adopt technology due to valid concerns such as resource allocation, increased transparency on shortcomings, lack of funding, and staff training. Yet, this hesitance creates a cycle of stagnation rather than progress. Creating an environment where reporting is viewed as a constructive step forward demands a cultural transformation. It is about changing from a blame-centric mindset to one that champions openness, positivity, learning, and development. This transition necessitates a deliberate shift in perspective – from viewing reporting as a punitive measure to understanding it as a vital component of our organisation’s success and growth. It is about embedding a culture that thrives on feedback, values every voice, and recognises the immense potential for growth lying in
Shaping the future: how data redefines the reporting narrative
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Volume 9 Issue 6 June 2024
www.thecarehomeenvironment.com
every report. For instance, every near miss, incident, risk, or failed audit report is an opportunity for learning and development. Recognising and reinforcing positive outcomes as part of the reporting process is crucial. It fosters a sense of achievement and motivates continuous progress, paving the way for a culture that is both resilient and reflective. And this is by no means an easy thing to do or a quick fix. However, with the right mindset and technology in place to help support your goals, you can enforce policies that prioritise learning over blaming, encourage practices that drive open and honest conversations about making care safer for everyone involved, as well as create a balance between successes and areas for improvement.
Circle Health Group, the UK’s largest independent hospital group and the UK’s awarded most patient focused healthcare organisation, told Radar Healthcare how they changed the narrative around governance reporting with innovative technology so that true learning could happen.
Simon Geoghegan, head of clinical data reporting and governance systems for Circle Health Group, said: “From a data perspective, having access to an effective tool that can quickly report, identify, and link together anything across the wider spectrum that governance covers, is vital to any organisation looking to futureproof their process management. Working with Radar Healthcare to deliver this will help enhance the supportive, patient-focused culture we are proud of.”
www.thecarehomeenvironment.com June 2024
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