News
Four Seasons celebrates high customer satisfaction
Four Seasons Health Care Group has recorded an average Customer Satisfaction Index of 83 per cent in its latest survey of residents and relatives.
This is higher than the latest UK Customer Satisfaction Index (UKCSI) figure of 76 per cent, published by The Institute of Customer Service. Four Seasons’ Customer Satisfaction
Survey gathered over 1,780 responses from residents, family members, and friends. Respondents were asked questions spanning key elements of care home life, including the standard of care, the team, food and dining, activities, and home cleanliness. The highest overall scores were recorded in categories related to the relationships between team members, residents, and their relatives, which included demonstrating kindness, respect, friendliness and approachability, as well as the positive atmosphere in the care homes. The survey found that:
n 95 per cent of respondents said team members are friendly and approachable
n 94 per cent said they or their relative are treated with kindness, dignity, and respect n 94 per cent of residents agreed that there is
a positive atmosphere in their home
n 91 per cent of residents said they are satisfied with the care and support provided
n 80 per cent are likely to recommend their care home to friends and family members
Jacqui Ritchie, chief operating officer at Four Seasons Health Care Group, said: “I am extremely proud of all our dedicated team members who are so positive and passionate about their work. Receiving such great feedback from our residents and their families is testament to their commitment to providing excellent care quality and enriching the lives of our residents. Improving in every area since our last survey indicates we are making a positive difference to those we care for. “Feedback on all aspects of our care
provision is crucial; we use Feefo to measure our visits for enquirers, have just closed our annual team survey and are about to launch ongoing surveys to collect resident feedback in a faster, more data-driven way. This all supports our culture of continuous improvement of our services for the residents we care for, their families and our team members.”
Sona secures raises $27.5m Series A funding
Care workforce management platform Sona has announced a $27.5m Series A funding round led by venture firm Felicis. Participating in the funding round were Northzone, Google’s AI-fund Gradient, SpeedInvest, Antler, BAG Ventures, and others. To date, Sona has raised over $40m, and aims to use the new funding to expand its go-to-market function and develop advanced AI capabilities on its platform. In 2023 alone, Sona saw revenue growth of over 400 per cent. To date, over 4.6 million shifts have been created on the platform.
Steffen Wulff Petersen, co-founder of Sona, said: “With Sona, we’re building the ‘self-driving car’ of running a restaurant or a care home. The last 20 years of workforce management was dominated by legacy point solutions that digitized simple paper processes. Sona is building the next generation of workforce management with a truly intelligent platform that enables organizational leaders in complex, multi-location enterprises to put the right people, in the right place, at the right time; and to seamlessly manage their workforce end-to-end.”
10 Exemplar launches new
Leadership Pathways Retirement village constructor Rangeford Exemplar Health Care has launched new Leadership Pathways to support the organisation’s growth mission. Part of The Exemplar Academy, the Leadership Pathways seek to redefine leadership training by transforming participants’ skills and career opportunities. Offering a clearly defined career pathway to empower individuals at every level of the organisation, they span four distinct levels – ‘aspire’, ‘engage’, ‘accelerate’, and ‘inspire’. Designed for staff in a wide range of roles at all stages of their career, the aim is to equip learners with the skills and behaviours needed to excel in their roles and advance their careers, whether they are aspiring or experienced leaders. Rob Coxon, director of The Exemplar Health Care Academy, said: “The launch of Exemplar Health Care’s new Leadership Pathways marks an exciting milestone in our journey of continual improvement. Our pathways aren’t just about training; they’re about transforming the career prospects of our colleagues by empowering them to become exceptional leaders who can drive positive change and deliver outstanding care for the people we support. “Following a period of rapid growth,
Niki Pezeshki, general partner at Felicis, commented: “We are proud to lead Sona’s Series A round and support its mission to empower frontline enterprises with cutting- edge workforce management solutions. We believe in Sona’s potential to redefine how businesses in sectors like social care, restaurants, and hospitality manage their workforce, and we’re excited to be part of their journey towards reshaping the future of work. Ben, Oli, Steffen and the Sona team have already helped over 100,000 frontline workers schedule shifts, and we know so many more will appreciate smarter software that enables their work.”
it became imperative for us to create a bespoke training offer that embeds the ‘Exemplar Way’ and enables ambitious and talented colleagues to progress their careers. As we continue growing, we’ll require more leaders at every level – the pathways seek to develop these leaders from our existing talented team, supporting retention and giving colleagues the practical skills and career advancement opportunities that truly make caring at Exemplar Health Care a rewarding career choice.” Exemplar Health Care CEO Steve Melton commented: “Investing in our people has been central to our success to date and remains of paramount importance as we continue on our growth journey.
“Our goal is to empower our colleagues
by providing them with the tools, confidence, and opportunities they need to thrive in their careers.”
www.thecarehomeenvironment.com June 2024
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