NURS ING L EADERSHI P
connected healthcare services and the fact that Nuffield Health is a charity will enable us to attract the best nurses and clinicians in London. We want our nurses to come from a range of backgrounds, from the NHS and the independent sector, and to be passionate about delivering excellence to our patients. Our nurses and clinicians will have more time with patients, have opportunities to develop their careers and a good work-life balance.
In addition, it is important to ensure that we have the appropriate systems in place to monitor standards. We do this through our ward managers, sisters and charge nurses, who are on hand to monitor the standards of care being delivered and to support our nursing team to improve and deliver the best care that they can. We also have a robust clinical governance framework to enable Nuffield Health to monitor the quality of healthcare delivery in real time and take action. If something isn’t working, we can fix it straight away. We encourage patients to tell us how we can improve and what went well, but we also encourage nurses and clinical staff to speak
up if they have concerns and we act on this – we are very quick to respond. My role is to be the voice of the patient; to really listen to patients and our nursing teams, and to use what they tell me to make a difference.
Q. How will Nuffield Health ensure high standards of patient safety? A. One of the biggest challenges I have had to deal with and investigate over the course of my career has been medication errors. In some cases, the nurse has been unable to read the prescription, leading to an error, or there have been drug interactions, so we have invested in an electronic prescribing and administration system. This has a significant benefit in terms of patient safety and mitigates some of the risks. The technology has built-in artificial intelligence, which automates important checks for drug interactions and whether the right frequency of the medication has been prescribed, and that the right dose has been prescribed to the right patient. When nurses are administering the medication, it is performed through the electronic system, so it also has important
built-in safety checks, such as the timing between medicines, prompts to check the weight of the patient for cardiac medications, and prompt to check blood pressure to ensure it is appropriate to prescribe the medication.
Nuffield Health has a very robust approach to infection prevention and control (IP&C). Within our hospitals, we have dedicated IP&C lead nurses, who are experts in their field who work closely with our clinicians, with a dedicated network of IP&C champions. Each department has an IP&C champion and we have invested in university-level training, in collaboration with De Montford University, to make sure they implement and monitor robust IP&C standards in their departments. I believe this is unique.
In previous organisations that I have
worked for, there has not been this dedicated resource and specialist training provided to the nursing workforce, which really sets Nuffield Health apart in terms of patient safety. This is one of the things that I am most proud of. In all of our patient areas we also have non-slip flooring to prevent falls
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SEPTEMBER 2021
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