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Human Factor experiment including eye trackers and bio behavioural measurements

state of mind of the human operator. In this way we are able to objectively determine how the human factor can be optimally utilised in the operation, and thus, make the operation better and safer.

Improving team performance In the sub-programme ‘training development’ we look at improving individual and team performance within complex maritime operations. For this it is crucial to have a reliable (intake) assessment system of trainees, as well as the capability to determine the effectiveness of the training course. We already have a good cooperation with Chevron Shipping Company LCC for which we provide advanced ship handling training. This training is built around a set of challenging simulator exercises, for which a dedicated Competency Assessment System was developed.

Competency Assessment System First a lot of thought was given to determine the safety critical competences for ship handling. Then descriptions of good and bad behaviours to demonstrate these competences were added after they had been agreed upon in expert

sessions. Eventually, the desired and undesired behaviours are weighted and summarised into a rating for the candidates. It is important to be clear and open about the competences and behaviours that we are looking for. The trainees are then challenged to practice the desired behaviours and it will increase the transmission of these behaviours into the real operation.

The Competency Assessment System is probably the most objective way available of rating trainees. Another strong point of this assessment method is that it clearly distinguishes between the competencies that are developed and those that need further attention. We are now working on expanding the number of scenarios and disciplines in which we can use the Competency Assessment System. For example, we can introduce it in our dedicated tandem offloading training and tug master training. With early involvement of the operator in the design of the operation, using advanced tools to monitor mental workload, vigilance and performance, and with refined assessment protocols we are contributing to better and safer operations.

report 17

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