✓ Supply Chain Method
10 Questions about Live Vehicle Tracking Checklist for Strategic Shipments
Delivery reliability plays a key role in improving customer service. In the context of containerized cargo, demurrage and detention are two crucial cost items that can become a huge problem for customers if they do not control their shipments carefully.
Visibility of transport execution can help shippers to take corrective action in the case of any problems and inform their customers about any delays. Live vehicle tracking solutions provide shippers and carriers with real-time vis- ibility into the locations of vehicles and drivers for opti- mum control.
As part of a cloud-based solution for scheduling and man- aging day-to-day transport activities, live vehicle tracking really puts you in the driver’s seat. Information is trans- mitted from the vehicle to the control centre in a matter of seconds, allowing the vehicle route to be monitored and managed remotely. For example, the driver can be alerted and instructed if the vehicle deviates from the planned route, and the fastest, most fuel-efficient alternative route can be calculated in real time. Customers can be auto- matically notified of the estimated delivery time based on live updates, and of any delays if something unexpected should happen. This greatly reduces the number of failed deliveries and substantially improves customer satisfac- tion.
Transwide and Supply Chain Movement have created this checklist for live vehicle tracking. Answer these 10 ques- tions to find out how live vehicle tracking could improve your customer service on strategic shipments.
Checklist for live vehicle tracking:
1. Both the carrier and the shipper understand the level of importance of each individual shipment.
2. The carrier can provide its customer – the shipper – with live information without disrupting any processes.
3. The shipper can use live vehicle visibility and tracking in real time to moni- tor individual strategic shipments.
4. Carriers can activate live vehicle tracking on request on a per-truck basis. 5. Shippers can request live vehicle tracking from their carriers for all of their shipments.
6. The carrier uses web-based trackers to keep a close eye on its own or third-party trucks with a very user-friendly control panel.
7. The carrier uses geofencing and corridoring on strategic shipments with minimal impact on the carrier’s operations.
8. Once a consignment is under way, the onboard unit data automatically feeds the software and provides total visibility on transport execution.
9. The carrier uses dock appointment scheduling with easy-to-identify open time slots, based on the ability of each facility to handle inbound or out- bound volumes.
10. The data-sharing process is simple and 100% secure.
Yes No
RESULTS
0-3 questions answered with “no”: Congratulations! You offer best-in-class customer service on strategic shipments. As a manufacturer, distributor or logistics service provider, your live vehicle tracking solution enables you to assign shipments to carriers with maximum efficiency and to minimize detention costs.
4-6 questions answered with “no”: Your strategic shipment performance is currently aver- age. Your transport management solution has enabled your company to significantly reduce the number of phone calls to carriers, for instance. But live vehicle tracking could also help you to reduce driver waiting times and hence delays, for example.
7-10 questions answered with “no”: You clearly have a lot to gain from improving your trans- port management approach. Adding a live vehicle track- ing solution would give both the carrier and the shipper much-needed visibility into the real-time location of each vehicle and driver, enabling you to reduce costs, improve efficiency and – most importantly of all – consistently deliver on your customer promise.
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SUPPLY CHAIN MOVEMENT, No.29, Q2 2018
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