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all of our locations as we saw [him] start to add value im- mediately, and he hasn’t slowed down since he started.” Kenna said his leadership style was learned by playing


sports his whole life. He played collegiate football at Wil- liam Patterson University in New Jersey. He said he uses a blend of team and transformational leadership styles to provide a strong sense of purpose and direction, while also setting high expectations and initiating change. By doing that, he motivates people to accomplish


more than what they believed they could do. Noble ob- served that Kenna leads his team like a head coach. “Both expect perfection, but this can be unreasonable in the practical sense. Nonetheless, [Kenna] strives for it daily and expects nothing less,” Noble wrote. Kenna added that he loves the combination of daily


interactions that impact the output of the customers, as well as the strategic planning side of the operations that influence the course of the business.


Kenna approaches his work with National Express and those on his team with a coach’s mentality, which is appropriate as he is a former college football player.


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