ing cameras or infrared telethermographic systems) or non-contact infrared thermometers. Other technologies that student transportation
providers are using to deal with COVID-19 challenges include dynamic route planning, communication tools and apps, software to monitor and track cleaning and disinfection, social distancing software (via GPS and cameras), symptom reporting and recording (which is critical for any claim from a student or student’s fami- ly), and student tracking software. There is a common thread that runs among these technologies—communi- cation, record keeping and tracking.
Leveraging Technology to Mitigate Risk & Expand Pupil Transportation Service Technology can help student transportation providers,
when it comes to liability avoidance and risk management. There may be significant risks to not using technology for record keeping and contract tracing purposes, such as tracking cleaning and disinfection. But, the record keeping and waivers of liability could do more to help than hurt. The STN Bus Technology Summit survey found that
25 percent of respondents said they deployed software or other technological tracking systems to monitor and implement compliance involving pre- and post-trip
inspections and cleaning. This technology can send re- minders to clean a vehicle, track cleaning, and make this information available to stakeholders. Many who respond- ed to the survey said that they deployed proximity tracing, exposure notification tracing, and video security and/or other vehicle cameras to record and report potential expo- sure to COVID-19 for any students or drivers during a trip. While these technology solutions are already helping to
keep students safe and also avoid liability, training and prop- er supervision (audits and compliance protocols) are also essential to mitigating risk when using technology. Simply having the technology is not enough if people are not pro- ficient in using it. Designating a health and safety director who is responsible for ensuring that those who are using the technology know how to use it properly is critical. Integration of multiple technology systems is a key to
future success. Compiling the functions of the different technologies into one system has clear cybersecurity benefits because with a single system there are fewer en- try points for hackers than there are in multiple systems. Integrated technology also could be key to a successful future of “pupil transportation as a service,” or as I like to call this term PTaaS, similar to Mobility-as-a-Service (MaaS). This type of service through a joint digital chan- nel and sharing of APIs enables users to plan, book and
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