SUPPLEMENT


We’ve invested in training, onboarding programs, and close collaboration between teams to ensure smooth implementation. Measuring ROI and operational impact is also key - we need to show clear value to drive widespread adoption. Despite these challenges, we’re making strong progress.


How do digital solutions like Skypallet, CargoAi and Rotate’s Live Capacity enhance your ability to optimise revenue and efficiency for airline clients? These tools allow us to be more accurate, responsive, and strategic. Skypallet helps us visualise capacity and optimise load planning. CargoAi improves quote management, pricing accuracy, and market responsiveness. Rotate’s Live Capacity supports real-time capacity tracking and supply chain visibility. Together, they enable revenue steering through AI-powered recommendations and advanced data analysis. They also improve communication with partners and give us a better understanding of expectations and operational realities.


Given the growing importance of real-time data and automation, what future innovations do you foresee shaping the GSSA industry? We foresee broader use of predictive analytics to forecast demand and adjust pricing dynamically. AI-driven decision-making will become the norm for capacity management and sales steering. End-to-end automation will cover everything from booking to customs reporting. Shared digital ecosystems - like those built with CargoTech—will enable smoother integration with airline systems and improve collaboration across the value chain.


What role does artificial intelligence (AI) play in ECS Group’s digital strategy, and how do you see AI evolving in the air cargo sector? Artificial intelligence plays a growing and strategic role in ECS Group’s digital approach, particularly through the solutions offered by our CargoTech partners. AI is central to tools such as CargoAi for quote automation and emissions management, Wiremind Cargo’s Skypallet and CargoStack for load optimisation and dynamic pricing, and Rotate’s Live Capacity for real-time capacity visibility and sales steering. These AI-powered solutions help us manage pricing more intelligently,


optimise revenue, forecast demand with greater accuracy, and analyse market data in real time. Looking forward, AI will further support predictive planning, smarter resource allocation, and real-time service customisation for airlines. It will also enable dynamic SLAs and more responsive supply chain integration.


Sustainability is becoming a key priority in airfreight. How does ECS Group balance profitability with reducing its environmental impact? At ECS Group, sustainability is embedded in the way we operate and support our airline partners. While initiatives like our partnership with TUI on Sustainable Aviation Fuel (SAF) reflect our commitment to greener logistics, our approach goes far beyond that. We work closely with airlines to align on shared environmental goals,


contributing to their sustainability strategies through data transparency, optimised capacity management, and digital tools that help reduce waste and unnecessary emissions. We also support eco-certification initiatives and promote responsible


practices across our network, encouraging each office and team to adopt energy-efficient behaviours and minimize environmental impact in daily operations. Our focus is on practical, scalable actions that make a measurable difference - without compromising service quality or commercial performance.


Your goal to digitalise 75% of bookings and automate administrative processes is ambitious. What milestones have you reached so far, and what challenges remain? We’ve made significant progress. Our platforms from the Cargo Digital Factory already streamline pricing, tracking, and reporting. In key markets, 40% of our bookings are now digital. Challenges remain, especially in aligning operations across regions with different technological maturity. We’re focusing on system adoption, staff training, and change management to keep advancing toward our 75% target.


The logistics and airfreight industries


are facing recruitment challenges. Has ECS Group encountered difficulties in hiring and retaining skilled talent? Yes, attracting skilled professionals is a challenge across the industry. Still, ECS Group has increased its workforce by 11%, showing


5


our strong commitment to talent development. Our global and local presence helps us build strong teams and retain people. We support internal mobility, mentorship and career development plans that foster loyalty and long-term engagement.


How do you ensure that your workforce is equipped with the necessary digital skills to support ECS Group’s rapid technological transformation? We invest in continuous training via our internal Discovery platform. Teams are regularly trained on digital tools such as CargoAi’s Ebooking system, Wiremind Cargo’s Skypallet, and Rotate’s Live Capacity. Our Business Intelligence team supports strategic data use and literacy. A culture of learning and innovation helps every department stay agile. We also promote knowledge sharing across subsidiaries to spread best practices and ensure group-wide alignment.


“At ECS Group,


sustainability is embedded in the way we operate


and support our airline partners.”


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