NEWS
FRONTLINE WORKERS SAY MANAGEMENT FEELS OUT OF TOUCH
A new survey has revealed a widening divide between frontline workers and their HQ counterparts. More than one in three (40%) of frontline workers said management is “out of touch” with their role based on the communications they receive from HQ.
The YouGov data commissioned by SafetyCulture represents the views of American, British and Australian frontline workers – individuals who must physically show up to their job, including the likes of hospitality, retail, manufacturing, and logistics workers. With frontliners making up 80% of the global workforce, the data shines a light on major opportunities to better engage the workforce largely responsible for keeping the world moving.
The survey revealed:
• More than one in four frontline workers (32%) don’t have time to read or act on HQ communications and more than one in four (30%) said internal communications get in the way of performing their role and tasks.
• More than one in three frontline workers agree the communications they receive from HQ are often irrelevant (42%) and not engaging (43%).
• Almost half of British frontline workers (48%) said they couldn’t “put a face to the name” of most HQ team members they communicate with, leading more than one in four British frontline workers (32%) to say they feel disconnected from their HQ colleagues.
Commenting on the data, Bob Butler, Global General Manager of SafetyCulture, said: “Given most businesses are dealing with the effects of supply chain issues and labour shortages, communicating with teams on the frontline is more critical than ever.
HAT-TRICK OF AWARDS FOR EMCOR UK
EMCOR UK has won three International Safety Awards at the British Safety Council International Safety Awards 2022 for protecting its employees from the risk of injury and ill health through their work. EMCOR UK was jointly named Best in Country Winner for the UK; crowned overall Sector Winner - construction and property activities - and winner of the Chief Adjudicator’s Award.
EMCOR UK is one of 16 organisations to be awarded Best in Country winners and one of 11 to be awarded overall Sector winner in the International Safety Awards 2022, in recognition of its commitment to keeping workers and workplaces healthy and safe during 2021. As winner of the Chief Adjudicator’s Award, EMCOR UK is one of very few to become a special overall award winner in the International Safety Awards 2022.
twitter.com/TomorrowsHS
However, frontline workers can be challenging to reach given they aren’t always at a desk and often don’t have a company email address.”
“Many businesses have continued to invest in providing their white-collar workers with high-quality tools and technology for remote communication but enabling the frontline is a blindspot for some organisations. There’s a real opportunity to improve in this space, particularly with low-cost mobile first technology.”
Time for a simple ‘heads up’?
SafetyCulture is aiming to help improve communication between HQ and the frontline, via a new ‘Heads Up’ feature in its flagship product, iAuditor. The feature creates a one-stop messaging broadcast centre and allows organisations to record short videos or image- based messages and send them out to team members at the click of a button.
SafetyCulture’s new mobile-first Heads Up feature is available via i Auditor free of charge for teams of up to 10 people.
https://safetyculture.com/iauditor/
https://safetyculture.com
Keith Chanter, CEO at EMCOR UK, said: “We are thrilled to have won three such prestigious awards - to be crowned Country and Sector winners and to be awarded the Chief Adjudicator’s Award is an outstanding achievement. Our purpose is to create a better world at work and a fundamental part of this is to create working environments that are safe.”
Now in their 64th year, the International Safety Awards recognise and celebrate organisations from around the world which have demonstrated to the satisfaction of the scheme’s independent judges their commitment to preventing workplace injuries and work-related ill health during the previous calendar year. The awards also recognise organisations that have shown commitment to wellbeing and mental health at work.
www.emcoruk.com 9
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