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CAFM & IT | SWG


service requests or book a shared meeting space, 24/7, to optimise customer service levels. QFM includes a mobile app, which operates on iOS, Android and Windows mobile devices, to optimise the productivity of field-based operatives and contractors.


With integrated comprehensive reporting, QFM provides enterprise-wide visibility of critical performance information and delivers significant reductions in operational costs.


GUIDE TO BUYING FM SOFTWARE Procuring FM software is often a resource-intensive process


which must be carefully structured in order to ensure its ongoing success in delivering long-term cost and efficiency savings. Service Works’ complimentary ‘Guide to Buying FM Software’ gives guidance for undertaking a feasibility study, operational considerations pre-system selection and other important factors that should be explored before the software is purchased.


BUILDING A BUSINESS CASE FOR FM


SERVICE WORKS GROUP


Tools for FM Software Selection and Implementation


Researching, selecting and implementing FM software can be a daunting task. Expert FM software provider, Service Works, collaborates with organisations throughout the entire process, to provide best practice guidance and to demonstrate return on investment for FM software.


As budgets remain tight and the need to improve operational efficiency increases, facilities management is quickly becoming a business focal point for driving down overheads whilst maintaining high service levels for customers.


Harnessing the capabilities of a flexible FM software application can help organisations to meet these business objectives.


INTRODUCTION TO QFM SOFTWARE Utilising Service Works’ CAFM (Computer Aided Facilities


Management) software solution, QFM, is proven to deliver FM cost savings for organisations by maximising the operational efficiency of asset, building and service activities.


QFM offers a broad range of functionality including help desk, reactive / planned maintenance, SLAs and contract management, health & safety management, space and move management, and room and hot desk bookings.


The software leverages web self-service technology to enable building users to track and log maintenance and


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SOFTWARE Before making an investment in software, there is often a requirement to prepare a business case in order to demonstrate the benefits and provide justification to secure budgetary approval. Service Works’ ‘Building a Business Case for FM Software’ template provides all the necessary information to create a concise and powerful business case in order to present your recommendations and secure project approval.


BEST PRACTICE FOR IMPLEMENTATION Service Works also offers a ‘Best Practice for Successful


FM Software Implementation’ white paper, which has been updated for 2016. This provides an in-depth guide to the end- to-end planning of selecting and implementing a solution, including integration with mobile technology and third party solutions such as BIM.


TRANSITIONING FROM EXCEL TO FM


SOFTWARE Designed to support organisations who wish to move away from using spreadsheets to manage their facilities, ‘Excel to FM Software - Making the Transition’, contains useful guidance to ensure the transition from spreadsheet to FM software runs smoothly. It offers essential advice for the implementation and review process and outlines the main benefits of moving to a CAFM system.


ADDITIONAL SUPPORTING MATERIALS Service Works has also published a number of industry white


papers designed to inform FM professionals in a rapidly changing marketplace. These include:


• Effective Asset Management for Buildings & Equipment • •


Integrating CAFM with Other Organisational Systems


The Business Benefits of Strategic Space & Move Management • FM Software & BIM Integration


• Performance Excellence in Facilities Management


To find out more about QFM Software or any of Service Works’ guidance documents or white papers, call +44 (0)20 8877 4080 or email info@swg.com.


www.swg.com TOMORROW’S FM YEARBOOK 2016/17


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