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FRONT OF HOUSE


“A workspace that is seen as an


extension of a client’s business may stand the


strongest chance against challenger brands in a competitive market.”


based on the personalised extras, rather than the price point or distance from a transport hub.


“Those that manage the simple things effectively, such as transferring calls, setting up


meetings and providing refreshments seamlessly, can create a vital, high- quality first impression.”


The rise of remote working has also placed more value in the human touch and social interaction; things a worker can’t enjoy from home. As an increasing number of industries feel the effects of workplace technology with the growth of platforms like Skype and Slack, we will likely see this desire for a human touch continue to grow. Looking further down the track, perhaps the effects of automation will also place a greater onus on the personalised workplace?


Take the hassle out of life admin Finally, moving to the final stage of the service model, we come to back office support – service that aids a business in its everyday functions and increases the productivity of its team. Everything from booking taxis to making reservations for a working lunch can be handled


www.tomorrowsfm.com


by a skilled concierge-style team. Offering occupiers the ability to maximise their productivity by outsourcing ‘life admin’ to a team they know and trust could be an increasingly valuable commodity.


Recent research by Tiger Recruitment has shown that nine hours a week could be saved by executives if they didn’t need to manage ‘life admin’ tasks. As the world becomes even quicker, it seems that professionals will be increasingly seeking ways in which they can claim back these hours.


At first glance, service may seem of less importance within the day-to-day functioning of a business, however back office support may be just as key as the first touch ‘front of house’ moment. A workspace that is seen as an extension of a client’s business may stand the strongest chance against challenger brands in a competitive market.


A service model From front of house to back office support, building quality service into a flexible workspace will prove crucial for attracting and retaining occupiers. A service team that personalise the workplace and actually help a business operate more efficiently will only become more crucial in the years to come. As such, the future of front of house management – and indeed the flexible workspace market as a whole – rests on adopting this comprehensive service model; offering a strong first impression, a human touch, and increasing productivity. An office is now more than just a space, and the market must keep up.


www.theargyllclub.com/ TOMORROW’S FM | 55


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