TECHNOLOGY & SOFTWARE
WHY DOES THIS MATTER FOR THE HEALTHCARE INDUSTRY?
The transformation at Conisbrough reflects a wider shiſt in how NHS primary care is thinking about patient access and operational efficiency. Modern telephony has a direct impact on care delivery.
By reducing missed calls, more patients are able to secure timely appointments, and, by speeding up each interaction, staff can help more people in the same amount of time. Integrating telephony with patient records reduces the risk of administrative errors and improves continuity of care.
The new way of working also matters for staff wellbeing. Constantly dealing with queues of frustrated patients can be exhausting; a system that smooths the process reduces stress and allows staff to focus on the clinical and human aspects of their roles.
This offers three lessons for GP practices across the country: • The first is the importance of removing bottlenecks – technology should enable, not hinder, patient access.
• The second is the value of integration. By linking telephony with clinical records, every call starts with the information staff need to help the patient quickly.
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• Finally, data matters. With detailed reporting, managers can make informed decisions about staffing and resources, ensuring they are always prepared for peak times.
A BLUEPRINT FOR PRIMARY CARE MODERNISATION
The Conisbrough experience shows that with the right tools and the right partner, NHS GP surgeries can dramatically improve both patient and staff experience without adding cost or complexity. It also highlights the value of national initiatives such as the Better Purchasing Framework, which make it easier for practices to choose approved, cost effective and future-ready solutions.
For the NHS, these changes mean happier patients, more efficient staff, better compliance with CQC standards, and a smoother path towards its digital transformation goals. In a climate where resources are tight and demand is high, modern, integrated communication systems have shiſted from being a ‘nice to have’; and have become an essential part of delivering quality care.
www.wavenet.co.uk www.tomorrowscare.co.uk
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