WHAT’S NEW?
ARDEX GROUP UK AWARDED PRESTIGIOUS BSI KITEMARK FOR SERVICE EXCELLENCE
for Service Excellence. This recognition reflects the dedication and passion of our teams, who work tirelessly to support our customers, respond to feedback and continually improve the service we provide. While we are proud of this achievement, we remain focused on raising the bar even further.”
The ARDEX Group UK – manufacturer of high-performance flooring, tiling and general construction brands across the UK – has been awarded BSI Kitemark for Service Excellence, recognising the company’s unwavering commitment to delivering outstanding customer experiences across its operations.
This respected certification, issued by the British Standards Institution (BSI), is a mark of quality and trust, demonstrating that an organisation consistently delivers a high standard of service and places customers at the heart of its business.
David Lyman, UK general manager at ARDEX Group UK said: “We are delighted to have achieved the BSI Kitemark
The BSI Kitemark for Service Excellence is based on a rigorous, independent assessment process aligned with three internationally recognised standards:
• BS 8477:2014 – Code of practice for customer service
•
ISO 10002:2018 – Guidelines for complaints handling
• BS ISO 23592:2021 – Service Excellence principles
Achieving this certification highlights the ARDEX Group UK’s dedication to best practice in customer service, complaint management and continuous improvement – further reinforcing its reputation as a trusted partner across the flooring, tiling and construction sectors through its ARDEX, BAL and DUNLOP brands.
The BSI Kitemark has been recognised for over 120 years as a symbol of trust and confidence, independently verifying that products and services meet rigorous quality standards. The Service Excellence scheme builds on this legacy by helping organisations demonstrate their ability to deliver exceptional customer experiences in a competitive marketplace, where service quality is a key driver of customer loyalty.
For ARDEX Group UK, this achievement reflects a company-wide commitment to listening to customers, investing in service innovation and embedding a culture that prioritises customer satisfaction at every touchpoint.
As the company celebrates this milestone, it also recognises the vital role played by its employees, customers and partners in helping to achieve this standard of excellence – and remains committed to continuously improving the customer experience in the years ahead.
https://ardex.co.uk www.bal-adhesives.com BEAUFLOR SHOWS THE WAY TO BETTER FLOORING AT HOUSING 2026
Beauflor took part in Housing 2026, showing how its sheet vinyl floor collections deliver the performance, style and value needed for social housing projects.
Social housing demands a lot from its flooring: easy installation and low purchase cost, durability, hygiene, simple maintenance, comfort and a design that feels homely – all important considerations for a floor that delivers in these demanding domestic environments.
For specifiers attending Housing 2026, Beauflor demonstrated how its sheet vinyl flooring collections can fulfil all these requirements, providing a floor that copes with the practical demands of social housing, and which helps tenants to feel comfortable in their home.
Chris Roberts, Regional Sales Manager UK & Ireland, said: “Exhibiting at Housing 2026 was a brilliant opportunity to engage with the social housing sector and explain to specifiers how our floors can respond to their need to find a cost-effective solution that doesn’t compromise on practical
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necessities. We were also happy to share how our innovation in product circularity and steps resulting from our SBTi approved targets are making sheet vinyl a sustainable proposition also.”
Beauflor offers social housing a wide range of quality, Europe-made sheet vinyl flooring. With all collections available in multiple- widths, as well as specifications designed for glue-free installation in refurbishment, it reduces the waste and drives down the cost of flooring for all social housing projects. Then, with specifications providing extra slip-resistance, improved acoustics
and better hygiene; landlords and providers can find a solution that works for their specific requirements.
In every specification, Beauflor sheet vinyl comes in a diverse range of looks designed to create a homely, welcoming atmosphere in all rooms. As well as kitchens and bathrooms, Beauflor’s wood, stone and tile looks enhance living areas, hallways, landings and bedrooms, adding style as well as underfoot comfort and warmth.
www.beauflor.com
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