CIRCYL ENHANCES CUSTOMER EXPERIENCE FOR CONTRACT


FLOORING FIRM Despite the challenging economic times, Circyl has secured yet another significant new business contract with one of the UK’s largest contract flooring businesses.


Bromsgrove-based, Falcon Contract Flooring has built a strong reputation throughout its 35-year history for delivering high-quality results across a range of European projects, whilst working alongside some of the biggest names in the hospitality sector.


Looking to solidify its position as an innovative industry leader, the company is keen to hit the ground running post-lockdown; streamlining the entire customer journey by moving operations to the cloud.


Initially delivering a bespoke CRM solution for enquiries, pipeline and planning, the new system will move towards being an ‘industry first’, allowing customers to click and choose products and services with fixed prices online, before tracking their delivery every step of the way.


Jason Betteridge, Managing Director at Circyl, said: “Over the last few months, businesses have had time to reflect


on their existing practices and take stock of what is going on around the world.


“With lockdown measures slowly being lifted, firms like Falcon Contract Flooring, are looking to make a smooth transition back to normality, implementing new systems and technology that will take them to the next level.


“Over the years, Falcon has not been afraid to break the mould and their innovation and investment in R&D has really differentiated themselves from the competition, especially when it comes to improving the whole customer experience.


“We look forward to working alongside the Falcon team, delivering a project that will make the customer journey more efficient, especially as businesses expect to transact together


electronically, with quick turnaround times from enquiry to installation.”


Charles Hassall, Managing Director at Falcon Contract Flooring, commented: “In the past eight years we have seen over 675% growth, and when looking to support a global workforce, it’s crucial that we have an eye for detail and enthusiasm for innovation to continue this growth.


“Given Circyl’s experience, we were confident that working closely with them to identify a digital solution would pay dividends, and it has.”


www.circyl.co.uk


with capacity to hold 2,500 cut length pieces at any one time. There’s a large trade counter with c 150 stock keeping units available in the self-pick area


The project was focused on reducing environmental impact through construction on a brownfield site, with the use of solar panels and other energy efficient technologies


NEW DISTRIBUTION CENTRE FOR


HEADLAM GROUP Floorcoverings distributor Headlam Group has announced that its new 190,000ft² regional distribution centre in Harris Way, Ipswich, is now operational.


Completed at a total cost of £26m including land and internal fit-out costs, the new centre has rehomed the


08 | NEWS


long-established Faithfulls and Garrods businesses from nearby Hadleigh. The state-of- the-art facility will improve service to customers throughout the south-east of England.


The new distribution centre has 10.6 million cubic feet of capacity with the ability to hold 30,000 rolls and 9,000 pallet locations. Two cutting tables are able to do a combined 100 cuts per hour and there’s a sortation unit


COVID-19 Secure guidance has been fully implemented across the centre, ensuring the safety and protection of employees, any visitors to site, and customers.


The larger Faithfulls business, which had been based in Hadleigh since 1955, has become a leading flooring distributor in the south-east through its long-standing focus on customer service supplying extensive product ranges in both the residential and contract sectors with next day delivery.


www.headlam.com


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