FROM THE EDITOR


Negotiations in the lab L


By Christina Wichmann Senior Editor


MEDICAL LABORATORY OBSERVER Vol.54, No.12


VP, Group Publisher Matthew Raynor mraynor@endeavorb2b.com


ast month, MLO staff attended the Association for Molecular Pathology (AMP) Annual Meeting and Expo in Phoenix, AZ. The in- person conference was cancelled in 2020 and 2021 and held virtually due to COVID-19. This year, there were 1,855 attendees and 195 exhibiting companies. The conference provided numerous plenary and breakout sessions over three days, and ample opportunity to walk around the expo hall to learn about the latest technology, innovations, and patient care improvements. One of the sessions I attended was called “Negotiating in a Hostage Session: Tips to Keep


Your Lab Financially Solvent During COVID-19 and the Next Pandemic.” In this session, Donna Wolk, MHA, PhD, shared her experience with developing a business plan and acquiring negotiation skills above and beyond what she had before in order to get the extra money for her lab during the initial stages of the COVID-19 pandemic. Dr. Wolk serves as the Division Director for Molecular and Microbial Diagnostics and Development in the Department of Laboratory Medicine at Geisinger, an integrated healthcare delivery network in Danville, PA. Dr. Wolk shared with the audience that she began her self-training by reading three books: • Never Split the Difference: Negotiating as if Your Life Depended on it by Chris Voss


• Crucial Conversations: Tools for Talking When Stakes are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler


• The Four Agreements by Don Miguel Ruiz If you are not already familiar with these books, I have summarized them below.


Never Split the Difference is a handbook of negotiation principles writ-


ten by a former FBI hostage negotiator. The book is a comprehensive guide to negotiation theory and strategy and aims to provide readers the tools needed to negotiate successfully. Voss explains that people have two basic emotional needs—to feel secure and to feel in control. Successful negotiators are those who understand these two needs and use them to identify their counterparts’ real desires and fears. Crucial Conversations argues that many problems are caused by how people behave when they disagree with others about high-stake, emo- tional issues. Organizational performance and the quality of relation- ships improve significantly when people learn the skills to handle crucial conversations effectively. This book teaches individuals to be persuasive, not abrasive and the skills needed to master high-stake conversations. The Four Agreements’ premise is that there are four agreements that bring back our personal power and reverse failure and accepting “the way it is.” These agreements are as follows: 1. Be impeccable with your word: Say only what you mean, speak with integrity, stop internal negative self-talk. 2. Don’t take anything personally: Others see the world with different eyes; nothing they think about you is really about you—they’re dealing with their own issues. 3. Don’t make assumptions: These cause misunderstandings between people. Be aware, ask questions, communicate. 4. Always do your best: Let go of the past, don’t judge your past behavior, keep trying if you fall short. Perhaps one or all of these books will be helpful to you as they were


for Dr. Wolk. I welcome your comments and questions — please send them to me at cwichmann@mlo-online.com.


4 DECEMBER 2022 MLO-ONLINE.COM


Publisher Emeritus Kris Russell


krussell@mlo-online.com


Senior Editor Christina Wichmann cwichmann@mlo-online.com


Managing Editor Erin Brady


ebrady@endeavorb2b.com


Graphic Artist Patti Connors pconnors@endeavorb2b.com


Audience Development/List Rentals Laura Moulton lmoulton@endeavorb2b.com


Ad Traffic Coordinator Norma Machado nmachado@endeavorb2b.com


ADVERTISING


Director of Sales East Coast/Midwest Sales, Classifieds Carol Vovcsko (941) 321-2873 cvovcsko@mlo-online.com


South/West Coast/Illinois Sales Lora Harrell (941) 328-3707 lharrell@mlo-online.com


MLO EDITORIAL ADVISORY BOARD


John Brunstein, PhD, Biochemistry (Molecular Virology) President & CSO PathoID, Inc., British Columbia, Canada


Lisa-Jean Clifford COO & Chief Strategy Officer Gestalt, Spokane, WA


Barbara Strain, MA, SM(ASCP), CVAHP Principal, Barbara Strain Consulting LLC Formerly Director, Value Management University of Virginia Health System, Charlottesville, VA


Jeffrey D. Klausner, MD, MPH Professor of Preventive Medicine in the Division of Dis- ease Prevention, Policy and Global Health, Department of Preventive Medicine at University of Southern California Keck School of Medicine.


Susan McQuiston, JD, MT(ASCP), SCy(ASCP) Instructor, Biomedical Laboratory Diagnostics Program Michigan State University, East Lansing, MI


Donna Beasley, DLM(ASCP) Director


Huron Healthcare, Chicago, IL


Anthony Kurec, MS, H(ASCP)DLM Clinical Associate Professor, Emeritus SUNY Upstate Medical University, Syracuse, NY


Suzanne Butch, MLS(ASCP)CM Freelance Consultant, Avon, OH


, SBBCM , DLMCM


Paul R. Eden, Jr., MT(ASCP), PhD Lt. Col., USAF (ret.) (formerly) Chief, Laboratory Services 88th Diagnostics/Therapeutics Squadron Wright-Patterson AFB, OH


Daniel J. Scungio, MT (ASCP), SLS, CQA (ASQ) Consultant at Dan the Lab Safety Man and Safety Officer at Sentara Healthcare, Norfolk, VA


CORPORATE TEAM


CEO Chris Ferrell CFO Mark Zadell


President June Griffin


Chief Administrative and Legal Officer Tracy Kane COO Patrick Rains


2477 Stickney Point Rd., Suite 221B Sarasota, FL 34231 Phone: (941) 388-7050 Fax: (941) 388-7490 www.mlo-online.com


MLO - MEDICAL LABORATORY OBSERVER


(Print ISSN: 0580-7247/Online ISSN 2771-6759). Published monthly, with an additional issue in September, by Endeavor Business Media, LLC., 2477 Stickney Point Rd, Suite 221B, Sarasota, FL 34231 (941) 388-7050. Subscription rates: $128.00/year in the U.S.; $155.00 Canada/Mexico; Intl. subscriptions are $221.00/year. All issues of MLO are available on microfi lm from University Microfi lms International, Box 78, 300 N. Zeeb Rd., Ann Arbor, MI 48106. Current single copies (if available) $15.00 each (U.S); and $20.00 each (Intl.). Back issues (if available) $17.60 each (U.S.); $22.00 each (Intl.). Payment must be made in U.S. funds on a U.S. bank/branch within the continental U.S. and accompany request. Subscription inquiries: subscriptions@ endeavorb2b.com. M is indexed in the Cumulative Index for Nursing and Allied Health Literature and Lexis-Nexis. MLO Cover/CE, Clinical Issues, and Lab Management features are peer reviewed. Title® registered U.S. Patent Offi ce. Copyright© 2022 by Endeavor Business Media, LLC. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopy, recording, or any information storage-and-retrieval system, without written permission from the publisher. Offi ce of publication: Periodicals Postage Paid at Nashville, TN 37209 and at additional mailing offi ces. Postmaster: Send address changes to Omeda (MLO Medical Laboratoy Observer), PO Box 3257, Northbrook, IL 60065-3257. Printed in U.S.A.


LO


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48  |  Page 49  |  Page 50  |  Page 51  |  Page 52