SEPTEMBER/OCTOBER 2023 Vol. 5, No.5 CONTENTS ISSUE FOCUS
REBUILDING THE PATIENT EXPERIENCE AFTER THE PANDEMIC
Reinforcing customer-centric cultures COVER STORY
4 Rebuilding the Patient Experience after the Pandemic
Chief patient experience officers reinforce customer- centric cultures in the wake of the pandemic. By David Raths, Senior Contributing Editor
10 FEATURE: ANALYTICS/AI
Might ChatGPT Transform Healthcare? Pioneering Leaders Are Working Forward to Find Out By Mark Hagland, Editor-in-Chief
13 FEATURE: POPULATION
HEALTH MANAGEMENT MAVEN Project Specialists Support Safety Net Clinicians By David Raths
14 SPECIAL SECTION Winners of the 2023 40 Under 40 Awards
The winners of the inaugural Healthcare Innovation 40 Under 40 Awards come from all different backgrounds, and work across the industry. They represent some of the best, brightest, and hard-working young people in the industry.
By Mark Hagland 22 SPECIAL REPORT
Designing the Future: Inserting the Right People into the Process By Pam Arlotto and Mark Hagland
26 POLICY AND VALUE-BASED CARE
Q&A: Mark Stephan, M.D., M.B.A., Chief Medical Officer at Equality Health By David Raths
COLUMNS 2 EDITOR’S NOTES
Of Empires and Experiences: What Does Your Data Mean? By Mark Hagland
DEPARTMENTS
32 CYBER CORNER VA Gets 11 Cybersecurity
Recommendations after Arizona Audit
At Healthcare Innovation’s Texas Summit, held in Houston, cybersecurity experts emphasized the need to try to reduce friction for health system staff members, even while moving forward.
By Mark Hagland 28 FEATURE · POPULATION
HEALTH MANAGEMENT Q&A: Sachin Jain, M.D., M.B.A., on Ending Annual Insurance Enrollment By David Raths
30 INTEROPERABILITY & HIE
HealthShare Exchange’s Marty Lupinetti on HIE’s Role in Philadelphia Health Ecosystem By Mark Hagland
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