Booking Conditions What you need to know
Travel Insurance – Please ensure your travel insurance includes cover to meet all your requirements. You must take out travel insurance when you book, even if you have a European Health Insurance Card because that provides only for basic emergency medical treatment. We recommend Insurefor – follow the link on our website for discounts.
Special Offers – All Early Booking, Upgrades and Special Offers shown in this brochure or our website are subject to availability and may be withdrawn at any time.
How to Pay – Debit card, credit card or bank transfer (including staged balance payments, see online).
Star Ratings – The star ratings in this brochure and website are our own assessment, which may differ from local official gradings.
Hosting – Every holiday is Hosted by a member of our UK or Irish staff, or by a local Host or Hotel/Cruise staff who Host on our behalf. These Hosts are your first contact with any questions while on holiday, but you can always contact our office in the UK.
Booking Conditions
These booking conditions and the other information in this brochure set out the terms on which you contract with Friendship Travel Ltd and shall be governed by and constituted in accordance with English law, being subject to the Jurisdiction of the Courts of N. Ireland.
Your commitment to us Deposit and Payment – When you make your booking you accept (including on behalf of anyone else you book) the terms of these booking conditions. You must pay a deposit of £75 for UK breaks, £175 for holidays in Europe, £300 for long haul holidays. Deposits are non-refundable and may not be transferred. If your flight carrier requires full payment at time of booking, your deposit amount will be higher. A contract exists when we issue our confirmation invoice (by email or post). All monies paid to a travel agent are held by him/her on our behalf. You must pay your balance at least 10 weeks before departure. If you do not, we reserve the right to treat your booking as cancelled, in which case you could be liable to pay us cancellation charges as set out below. If your booking is made within 10 weeks of departure then full payment must be made. All payments
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for flight-inclusive holidays (where Friendship Travel issues an invoice for a package that includes accommodation and flights) are fully protected and bonded by ATOL licence 6683.
Booking your own flights – Please note that we add a £30 administration fee to your invoice if you make your own flight arrangements. This makes a contribution towards the extra work involved in keeping track of your flight times and any changes. Also please note that if your independently booked flights do not dovetail with our transfer times, an additional fee of £20 per transfer is charged.
Changes by you – If you want to change any details of your booking after the verbal or written confirmation is issued you should inform us (or your travel agent), in writing by post or email. We will do our utmost to help, providing the changes are practicable and made more than 10 weeks before departure; however these changes will incur an administration fee of £30 per person and, if applicable, cancellation charges made by suppliers. If the change is made within 10 weeks of departure, this is treated as cancellation and cancellation charges will apply (see Cancellations by you section above).
15-28 days 0-14 days
Amount of notice Amount of you give before departure
cancellation fee
(expressed as a % of total holiday price)
More than 70 days Full flight costs plus £100
accomm. charge 29-70 days
Full flight costs plus 60% of accomm. costs or deposit if greater
Full flight costs plus 80% of accomm. costs or deposit if greater
100% of holiday costs
Our commitment to you Changes or Cancellations by us – Certain holidays need minimum numbers before we can operate them and we have the right to cancel such holidays if that number is not achieved. It is unlikely that we would have to make any changes to your holiday but we do plan the arrangements many months in advance. Sometimes changes have to be made which we reserve the right to do at any time. Most of these changes are minor, but where they are significant, we will inform you or your travel agent when you book, or if you have already booked as soon as is reasonably possible before your departure. If the change is of a major nature (e.g. involves a delay in departure or return of more than 12 hours or a change of hotel accommodation to a lesser category than originally booked or to a totally different destination) you will have a choice of the following:
a) Accepting the change of arrangements;
b) Accepting another available holiday from us, at the appropriate price. c) Cancelling your holiday.
If you choose a) or b) we will pay reasonable compensation as shown. If you choose c) we will refund you all the money you have paid to us plus reasonable compensation on the scale opposite:
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