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two keys to effective supply chain management also apply to effective provider scheduling: enterprise visibil- ity and advanced insight. Fortunately, data from an ASC’s scheduling platform is one of the most accurate reflections of actual daily provider workflows. Therefore, cloud-based scheduling tools that normalize scheduling data and make it semantically consistent can gener- ate near real-time visibility into pro- vider availability for each individual surgery center, as well as at the enter- prise level. Furthermore, data visual- ization tools used in conjunction with such scheduling databases can allow ASCs to run analytics in various ways, including by enterprise, loca- tion, specialty and team members. Reviewing both historical and real-time scheduling data offers ASCs


As patients increasingly prefer to have their procedures at non- hospital locations, ASCs should look at provider scheduling through a new lens.”


—Rich Miller, QGenda LLC


the insight necessary to anticipate, identify and address potential staff- ing issues. It lets ASCs uncover clini- cal demand trends alongside provider supply trends to anticipate staff sched- uling needs more accurately. One common example involves examin- ing trends in surgeons’ time off. This simple analysis can help ASCs bal-


ance their providers’ time off in a way that satisfies them but still preserves patients’ access to care.


Match Provider Supply with Clinical Demand


As patients increasingly prefer to have their procedures at non-hospital locations, ASCs should look at pro- vider scheduling through a new lens. Thinking about providers as part of the supply chain can help ASCs bet- ter match clinical demand with pro- vider supply. With robust enterprise scheduling data, ASCs can optimize provider “procurement” to meet ever-changing patient care trends more efficiently.


Rich Miller is the chief strategy officer of QGenda LLC in Atlanta, Georgia. Write him at RMIller@QGenda.com.


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