Industry News
ideas that they didn’t even know were possible. This means we work togeth- er, listen to business needs and bring solutions to life. PPDS combines the best of Philips professional displays with the ultimate from our hardware, software and system integration part- ners. Our brand stands for the new. For the digital. And for connecting today’s people into the technology of tomorrow.”
Franck Racape, Vice President EMEA, concluded: “At PPDS, we are dedicat- ed not only to our own organisation, but also to the professional display and AV industry as a whole. Continual- ly raising the bar to bring the solutions our customers need when they need them.”
“As PPDS we’re executing the next
phase in our company’s evolution, adding even more value to our evolv- ing Philips digital signage, LED dis- plays and Pro TV solutions and making it even easier to do business, whether you’re a single office or retailer with thousands of stores across the globe.” He continued: “The last year has been a challenge to everyone and that’s not an exception here. Our people have risen to that challenge with remark- able speed and efficiency, developing solutions such as PeopleCount and support programs such as InSync, which also features our Unlocked and Total Care initiatives. All of which were developed at lightning speed to bring customers long-term relief during the ongoing pandemic. This was all on top of launching four new ranges – adding
Call recording for MS Teams
N4Engage, a division of Node4 dedi- cated to Unified Communications (UC) and collaboration products, has an- nounced the availability of a Call Re- cording Solution for Microsoft Teams, designed to enable organisations to maximise their investment in the lead- ing collaboration platform. Launched in partnership with Numonix, a devel- oper of versatile interaction recording solutions for UC platforms, the service enables users to integrate call record- ing with Teams for business-critical re- quirements such as compliance, train- ing and auditing.
The N4Engage Call Recording solution is cloud-native, utilising Mic- rosoft APIs and Microsoft Azure Cloud to capture call data directly from Mi- crosoft Teams. This includes both ex- ternal and internal call recordings. The architecture offers a robust, scalable and compliant solution for customers who wish to add recording to their Teams environment. This is available as a standalone solution for customers who already have Teams implemented, or as part of a fully managed solution. Many organisations have embraced
Microsoft Teams for internal collabora- tion and meetings, but have retained legacy Telephony, Recording and Con- tact Centre platforms due to specific needs that cannot currently be met inherently by Microsoft Teams. N4En- gage aims to address this through its Teams companion services, such as the existing Teams Direct Routing platform, providing external telephony features and the new recording solu- tion.
The power of Teams, coupled with the expertise
and integrated value-add
solutions from N4Engage, provides a feature-rich collaborations architec- ture that will fulfil the needs of busi- nesses and enable the removal of leg- acy technology.
An accredited Microsoft Gold Partner, N4Engage delivers Teams services via Node4’s wholly-owned and managed SIPLink platform, providing a flexible, reliable and feature-rich solution, of- fering features such as international numbers, bespoke routing and on-net calling between systems.
“By working with Numonix, we are fo- cusing on bringing best-of-breed ser-
vices to market, helping customers extend their use of Teams to maximise their investment in collaboration and remote working,” commented Richard Buxton, Director at N4Engage. “Our Call Recording Solution is ideally suit- ed to organisations who are currently retaining legacy PBX systems or ex- pensive third-party solutions to add additional functionality to Teams. Our approach offers an integrated solution that will significantly enhance their Teams experience and wider opera- tional efficiency.”
“The availability of this solution ad- dresses an important need in the col- laboration and communication mar- kets,” said Michael Levy, President & Joint CEO at Numonix. “By augment- ing the capabilities of Teams, organ- isations not only ensure they meet their critical compliance, training and monitoring requirements but also max- imise their organisational and technol- ogy efficiency. As Teams continues to see dramatic growth, innovative ca- pabilities such as these will become a more important part of standard re- mote working infrastructure.”
7
to our portfolio with collaboration dis- plays dedicated for the corporate and education sectors, new professional TVs for business and another LED dis- play range.
“Our newly launched brand better highlights our agile approach to work, including our ongoing strategy for open technology, breaking silos between hardware and software provision by encouraging full and easy integration with innovative third party companies. And we will continue to develop our strategy, employing that PPDS dyna- mism to support our customers locally, while facilitating access to the world for our customers, with a global range and a global presence, now and into the future.”
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24
