and selective router technology that is becoming more costly and difficult to sustain. NG911 will allow our citizens to share much more detailed information including videos, images, or texts with our PSAPs. Te network also enhances caller loca- tion data through improved Geographic Information Systems (GIS) records and improves our interoperability for emer- gency communications centers to connect with one another, which also improves resiliency. To shift to NG911, the board will be sourcing and contracting a vendor to build out an Emergency Services IP Network (ESInet) across Arkansas and to provide Next Generation Core Services. Te Request for Proposal (RFP) process for ESInet and NG911 is underway and in state procurement review. Te Arkansas 9-1-1 Board also has signed an interagency agreement with the Arkansas GIS Office to improve GIS data, including emergency service boundaries in order to prepare for NG911 implementation. Another responsibility of the Arkansas 9-1-1 Board, through

the Public Safety Act of 2019, is to develop and present a plan by Jan. 1, 2022, to provide funding for no more than 77 PSAPs in the state. Te board has contracted with Federal En- gineering to provide additional expertise and to assist with this design. Federal Engineering will be working closely with the board to perform a feasibility study of the best direction for-


ward for the currently more than 120 PSAPs in Arkansas. In November, we had the opportunity to facilitate five regional PSAP Consolidation Workshops in order to gather feedback and engagement across the state. It is imperative that data and input from government leaders and the 9-1-1 community is collected and evaluated throughout this process to ensure the most effective and efficient plan is presented. As we move forward and act to advance our 9-1-1 infra-

structure capabilities, it is crucial that we also enhance our guidelines and standards for Arkansas PSAPs. We will con- tinue to evaluate future demands within the industry such as potential training needs, state contract opportunities, and additional funding prospects. It will be necessary to provide the appropriate resources and development tools within our local PSAPs to assist in the effective realization of the overall 9-1-1 vision.

While the tasks at hand may be large — and we face several challenges ahead — positive strides are being made for emer- gency services. We are committed to serving the emergency communications community and ensuring that every citizen or visitor to Arkansas is afforded the same elevated level of service, regardless of where they are within the state, when they dial 9-1-1.



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