Impact of and importance of digitalization during COVID-19

18 By Sri Himakuntala, president, CEO of Intellect Technologies Inc.

Management of business in manual and hardcopy process workflow met its demise over the past year.

A dinosaur

approach to managing business during the past years of operating in either survival or growing one’s business within the COVID bubble. Communicating within an

internal company’s team, their customers, suppliers, vendors, and governing agencies, each had a set of unique challenges. Email and phones simply do not make the cut. Companies who already had in place a versatile, automated, cloud- based system ultimately had greater success to switching over from the routine “day to day” procedures & processes to the thinking-outside-of- the-box game plan to keep business flowing. The key factor of business

succeeding or meeting its demise pointed to having a digitalized automated IT solution in place. Let’s face it, every decade launches new initiatives and innovation. Technology is attainable in every price point by every size company throughout the hemisphere. Preparing for down turns

and upward operational trends require a planning with ability to make a quick change. Digitalization to manage the full spectrum of every department within a company is essential.

Yes, the word

‘essential’ took on a whole new meaning this year. Particularly in the Logistics supply chain industry. Never before has logistics

taken the forefront leader role in keeping the world in motion, from farming, laboratory, manufacturing, production, packaging and delivery by all modes of transport. Indeed these can be viewed as entering a new realm of running a business….getting back to the basics planning, executing deliverables by effectively looking at many moving pieces. Change in work

environment. Change in individual roles. Change in compliance and work processes. Change in finding new suppliers, vendors. Change in gaining new clients and loss of stable customers unable to adjust to a new business environment to name a few. People who have

chosen a career to be in the logistics, supply chain industry are natural born trouble shooters. Newcomers enter the workforce and are trained by seasoned logistics professionals, are best suited to take on a Disaster Response approach. Tapping into the expertise of their internal colleagues, not afraid to reach out to research and find new resources in making things happen are paramount in addressing each project at hand. Well-designed logistics

platforms ease the burden of tutorial and compliance constraints. Digitalization can be viewed as encompassing the important link of communication to an internal company’s staff and extending to valued customers, vendors, authorized government departments, financial, generating reports, and ability to forecast immediate and long-range orders. This overall combination of collaborative exchange of ideas demonstrate the resilience by digitalized team sharing a COVID environment. Cloud-based systems are flexible in design, customized

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and configure to meet a specific company’s workflow and

budget. Systems are

flexible, enabling visibility to what commodities, industries and people require to be held or classified under other status are

essential and critical.

You can accomplish this through cloud-based solution, digitalizing the domestic and international shipping industry. We make the case that

digitization is the next level of “value add”. What do we mean by that?

For those

that are not digital, it is a game changer. You just can’t compete anymore, and you will be disintermediated, either by costs, quality, service or something else. And now there is the deadly health component.

Sri Himakuntala, Intellect Technologies Inc.

People will not do business

with a company that does not have the best interests of everyone – employees, owners, contractors, vendors, customers in mind. And this includes digitization. So why not take the

inevitable step, if you have not already done so, and digitize your entire logistics operation? It is the prudent thing to do. Protect yourself and your company.

Turkish Cargo makes use of innovative technology

Turkish Cargo is raising the bar. Based on its “Raise the Bar” motto, Turkish Cargo is digitalizing its business processes by enhancing


infrastructure with artificial intelligence technologies. Each day Turkish Cargo continues its journey to the future by introducing innovative steps. As a result, Turkish Cargo is not only providing convenience to its customers in its global network, it continues its futuristic journey by integrating the virtual workforce Robotic Process Automations (RPA) to

minimize error and cost rates into its successful business processes. Thanks to soſtware robots Bravo,

“Alpha, Charlie and

Delta”, error rates at its business processes as well as costs are being reduced, while simultaneously


employee productivity and speed of the operation, thereby saving time. At the initial phase of the

robotic workforce, integrated into the air cargo processes, Bravo will be in charge of the spot rate approvals, and Charlie

Issue 7 2020 - FBJNA

///IT Business does not exist

without people. Manpower is at a premium.


maintains a bit of calm and organization to one’s day to day workload. Workers now have a good taste of working from many different types of work conditions, unable to travel freely as in past. What more effective way to have any team member go into a single platform to view a move, attach documents, update the move, make changes if delays even for repeat customers ability to copy the shipment to its entirety and only change dates of move, container or truck #, seals. And automatically push delivery details and transport orders to next party. Ultimately the billing will be more reliable, not to mention meeting compliance requirements. Forward planning -

Digitalization can co-exist under one system platform, be it multiple solutions joined or under one proprietary platform.

will be in charge of checking the mail rate, designations and duplications thereof, and Delta will be in charge of the cargo booking. Whereas Alpha will enable the harmonic functioning of the other robots with each other. Consequently,


Cargo will have the capacity to carry 4 million tons of cargo annually by making use of the state-of-the-art technology at SmartIST, its digitally equipped facility being constructed at the Istanbul Airport. SmartIST is being designed to be dominated by the


4.0, artificial intelligence technologies and digitalized processes.

IATA launches platform to improve visibility on air cargo infrastructure, capabilities

The International Air Transport Association (IATA) has launched IATA One Source, an online platform which helps the air cargo industry match shipping needs with the availability of infrastructure capabilities and certifications of service providers across the value chain. This is particularly timely

amid the COVID-19 crisis when shippers of medical supplies and pharmaceuticals need accurate information for time- and temperature-sensitive shipments. ONE Source lists the

latest operational information on airlines, airports, cargo handling facilities, freight forwarders, ground handlers, shippers, and trucking companies. All critical information contained on ONE Source has been verified by IATA to help ensure its accuracy. IATA ONE Source is free for all service providers across the air cargo supply chain. “Air cargo has been essential

in the global fight against COVID-19, transporting vital equipment and medicines to those who need them most.

However, with over 3,500 differently sized cargo handling facilities worldwide, the industry until now has lacked visibility on the capacities and services these facilities can offer. The need for greater transparency is even more critical in the current context. ONE Source addresses this by providing a single reference point for up-to-date infrastructure and certification data, helping save time and keep air cargo moving,”

said Glyn

Hughes, IATA’s Global Head of Cargo.

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