Case study Poly collaborates with BMC


Business and technology publications like Forbes, Fortune, and Harvard Business Review tout the benefits of a collaborative culture and how the right technology plays a crucial role in making culture change successful. However, the industry is also abuzz with accounts of organisations that have fallen short in their efforts to turn this concept into real-world practice. It’s no surprise that global IT leaders are looking to Scott Crowder, CIO of BMC Software, for insight on how to emulate his recent success in transforming BMC’s culture.


In just a couple of years, how did Crowder achieve sweeping changes that are saving millions in communi- cations costs and building a collabo- rative culture?


A walk around BMC headquarters in Houston shows open, airy seating, with presence indicators lit up green or red according to each em- ployee’s availability. The work- space was downsized from 45,000 square feet to 25,000 square feet in a transition to an open floorplan that has the dual benefit of reducing the BMC footprint while facilitat- ing collaboration.


Offices in Santa Clara, Cal- ifornia, an 1,800-person lo- cation in India, and all major BMC facilities in the UK have switched to the open floorplan designed to build bonds by breaking down six-foot cubicle walls.


Collaboration culture


BMC software uses Poly solutions to drive massive collaborative culture change. BMC recently completed a Unified Communications and Col-


engaging with international teammates over video. Some are leaning in, some are leaning back, but all are engaged. Crowder tells an anecdote of the Chief of Staff in India who sent a picture of himself and his team collaborating on a RealPresence Group Series, visibly


laboration (UCC) deployment across 50 locations worldwide. Now, 6,000 BMC employees are using Poly and Microsoft Enterprise Voice and Skype for Business solutions. “It’s a game changer. It has changed the way we interact,” says Scott.


The daily scene at headquarters re- veals BMC professionals of every stripe


excited about the amazing voice and audio quality as they work from home. “People enjoy these workspaces and having the technology to collaborate around the world,” Crowder says. And BMC has the numbers to show it. Col- laboration minutes going through the roof “We used to do 6 million minutes a month of audio conferencing. Now, we do more than 10 mil- lion minutes a month in audio and video confer- encing collaboration,” Crowder says. The in- crease


in collaboration


minutes came with a decrease in spending, in part due to implementa- tion of the Poly solution and Skype for Business.


Cost savings


Before 2013, BMC was spending $380,000 a month for 5-6 million


minutes of conference calling with the previous conference provider. As- sociated expenses cost BMC an addi- tional $2 million per year in SaaS and PBX provider services. When Skype for Business was implemented, costs dropped to $15,000 a month while


19


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22