DIARY STAFF
GETTING TO KNOW YOU
Sandra Bennett Membership Manager
Hello Sandra, how long have you been at SELECT? I’ve been at T e Walled Garden for nearly eight months now.
What were you doing before you joined SELECT? Tell us a bit about your background Prior to joining SELECT I worked within the fi nancial services industry for more than 25 years. Working as both a Team Manager and Operations Manager I was involved in managing teams looking after life assurance, pensions, savings and investments and employee benefi ts.
What does your job entail? Tell us more about what you do As Membership Manager I am responsible for the running of our Membership Team, which includes our two administrators and fi ve Membership Reps. Some of our duties include processing Membership applications, answering a range of queries from our Members and organising the Branch Updates, Local Authority Forums and the annual President’s Cup. My team are offi ce and fi eld-based, with our Membership Reps meeting regularly with our Members on a face-to-face basis to provide on-going assistance and support whenever they can.
What’s a typical day like for you at work? Tell us about some of the things you do in an average day in the SELECT offi ce? My focus every day is to provide support to the team to ensure all Member queries are dealt with as smoothly as possible. I also spend time talking to Members on the telephone, something I enjoy as it allows me to get to know them better and fully understand the current issues they are facing. I suppose it’s fair to say that I spend much of my day talking as communication is key in ensuring my team are fully up to speed with all the
46 CABLEtalk JUNE/JULY 2020
information they require to give our Members a fi rst-class service.
Do you get the chance to meet SELECT Members? I have already attended some of the Branch Updates which has been great as it has allowed me to meet a number of our Members. My plan is to also go out on Member visits with our Member Reps which I will start doing once working conditions return to normal.
What do you know now that you didn’t before working at SELECT? Did you know much about the electrical industry beforehand? Having come from a background in fi nancial services I knew very little about SELECT before I joined. I received a fantastic welcome from the team and have been amazed by all the good work SELECT does for its Members. It is a completely diff erent working world to the one I was in previously but I’m proud to be part of a team who are so passionate about the electrical industry.
What do you fi nd most enjoyable about your job at SELECT? My role with SELECT has allowed me to work at the coal face again. I enjoy being able to get my sleeves rolled up and work closely with my team to provide a quality service for our Members. It’s been a steep learning curve for me but I’m getting there!
How have the past couple of months been? What impact have the lockdown and working remotely had? As I write this, I’m in week six of home working and I miss the offi ce environment and my colleagues. T at said, working in a ‘virtual team’ has been relatively easy due to technology. With the exception of any work involving face-to-face contact, we have continued to provide the same level of service to our Members that they experienced prior to lockdown. We have continued to answer all queries and calls directed to us and have ensured that all advice available during this challenging time has been communicated to them.
QUICKFIRE QUESTIONS:
Cheese or chocolate? Cheese Dog or cat person? Defi nitely dogs First car owned? An ancient maroon Volvo. Don’t ask me the model, I haven’t a clue! Favourite fi lm? T e Shawshank Redemption Favourite TV show? Any sport and Cold Feet Favourite holiday spot? Portugal Dream date? Noel Fitzpatrick, AKA T e Supervet. An eligible bachelor plus free, expert veterinary care for my two miniature schnauzers! Favourite colour? Blue One thing people might not know about you? I hold a full motorcycle licence and used to spend my younger days driving around on an old British BSA Starfi re
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48
