Te Cloud is not the end – it’s the beginning

Organisations need to embrace digital innovation to help transform their businesses.


Large or small, public or private sector, most companies are already at least some of the way through their cloud journey to enable digital transformation. For the vast majority, the focus

is squarely on cloud migra- tion and the value that can be achieved from shifting their busi- ness away from reliance on costly IT infrastructure. However, research from Capita

shows that companies which view cloud as the end of the journey, rather than just the beginning, might be in for a disappointment – and they could be missing out on the broader benefits a digital approach has to their business. Capita has laid out five impor-

tant steps for organisations to make sure they are getting their

focus right: creating a digital vi- sion; making sure their workforce has the right skills; ensuring the journey is a collaboration across the company; putting good gover- nance systems in place; and finally, adopting an ‘innovation mindset’. Te consulting, digital service

& software business surveyed 200 IT decision makers for its report From Cloud Migration to Digital Innovation, asking them about their priorities, outlook and the challenges they face when it comes to migrating over to the cloud. Te research revealed most

respondents find the benefits of cloud compelling enough to outweigh any downsides and more than three quarters believe moving to cloud has driven an improve- ment in IT service levels. However, many organisations said the pro- cess had taken longer – and costs more – than they had anticipated.

While some organisations, such as the public sector, may be restricted by budget constraints, Wasif Afghan, Capita’s head of cloud said a ‘lift and shift’ ap- proach (migrating to the cloud with little or no change to the application architecture or code) doesn’t necessarily give access to the all the potential benefits, such as increasing business agility,


enhancing productivity, deliver- ing long-term cost savings and enabling innovation. He said: “It’s no longer just

about the infrastructure, it’s about those integrated platform services, where you can spin up proof-of-concept projects around AI learning or data analytics to accelerate digital initiatives. Tese type of technologies have been around for decades, but are now much more accessible and cost effective in the cloud. It’s a real game changer.” Gartner has forecast the cloud

services industry will grow exponentially by the end of 2022, the public cloud service revenue predicted to grow from $182m in 2018, to $331m by the end of the period. Afghan said users needed

to adopt a long-term strategic mindset and keep abreast of the constant changes in the cloud market: “Te penny has dropped. Companies understand that they

need to go digital to be competitive and to survive. You need to devise a way to move to cloud, but also know what it is you’re going to do once you’re in the cloud.” One of the key areas he high-

lighted was the importance of long-term collaboration, breaking down silos between different par- ticipants, including cloud special- ists and data developers. “It’s not just a one-time thing,” he said. “You’re going to need to develop a culture of collaboration and in- novation on an ongoing basis.”

The final step recommended by Capita, adopting an innovation mindset, will resonate particu- larly in the Scottish public sector, where digital reform was an important part of the Scottish Government’s refreshed digital strategy Realising Scotland’s full potential in a Digital World which was launched three years ago. Last year, in support of the Digi- tal Strategy, the Scottish Govern-

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