INDUSTRY NEWS
The Institute of Customer Service UK Customer Satisfaction Awards 2020 Finalist
Earlier in 2019, ASAP Supplies won the ‘Customer Focus Award – SME’ at the UK Customer Satisfaction Awards and it’s just been announced that they have been named finalists again for the 2020 Award.
The UK Customer Satisfaction Awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter and are judged by industry experts, business leaders and academics.
Operations Manager Gary Aldred was not content with just winning
the award once for the company and applied for next year’s awards.
Gary said “I am thrilled for the company and the hardworking staff at ASAP who make this entry possible, It just goes to show that the dedication and service we provide our customers is recognised and our customer service really is one of the best in the UK.”
q +44 1502 718246 E
trade@asap-supplies.com H
www.asap-supplies.com
New CEO and Structure for Damen As of January 1st
, Arnout Damen
became the new CEO of Damen Shipyards Group. At the same time, the shipbuilding company is switching to a divisional structure to serve the market more effectively and efficiently.
Arnout Damen takes over from René Berkvens, who has been the CEO of Damen Shipyards Group for more than thirteen years. “We are extremely indebted to René for his commitment as our company's top executive,” said Kommer Damen. “Under his leadership, Damen has grown into a globally operating, leading player. We are therefore pleased that he continues to use his knowledge, network and experience for the company in preparation for his accession to the Supervisory Board.”
Logical Transformation Arnout Damen has been preparing for the move to CEO for many years. Over the past nine years he has been a member of the group’s Executive Board, responsible for operations and commercial affairs.
In his new position as CEO, his first priority is the further implementation of the divisional structure. “Preparations for this have been going on for several months. We will be officially switching from 1st
January,”
explains Arnout. “Damen is known as an innovative and dynamic company that works very closely with its clients. We would like to maintain this. With the growth of recent years, the switch to a divisional structure has become logical to remain close to the various markets and to further expand our leading position in the fields of quality, digitalisation and sustainability.”
12
www.dockyard-mag.com January 2020
In his position as Chief Commercial Officer, Arnout Damen will be succeeded by Jan-Wim Dekker.
q +31 (0)183 63 99 11 E
info@damen.com H
www.damen.com
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