12 COMMENT


England takes with its Investment Management System (IMS) for Help to Buy. But let’s not forget that the


teams who deal with such issues. In fact, often it will be the builders themselves who deals with any complaints. Any time away from site to address adminis- trative demands could delay projects and create stress. SME housebuilders already feel


overwhelmed by the burdens they face


from planning blockages, accessing finance, and material prices raising, and having to deal with challenging letters from an Ombudsman would exacerbate this angst. There should therefore be a streamlined and tailored service from the Ombudsman for SMEs. A good example to look to would the approach Homes


Ombudsman must have teeth. There is no point having an Ombudsman if it doesn’t lead to tangible improvements in the quality of new build homes and customer service. This means it needs to be statutory, so that it is illegal to sell a home without the builder being registered with the Ombudsman. It should also be linked to warranty provision. There should be a publicly available list of those registered with the Ombudsman, that a warranty provider can check against, before agree- ing to cover a development. This would therefore make it very difficult for any developer to sell a new home without being part of the Ombudsman. Finally, while this is a step in the right direction, the Ombudsman ultimately will only intervene when something goes wrong. What is needed is to make sure things don’t go wrong in the first place, through ensuring quality workmanship and professionalism. This is why, ultimately, we believe there should be a mandatory licensing scheme in place, that covers the whole construction indus- try – to ensure all those involved in building new homes meet a certain level of competency and professionalism.


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