DC DEBATE


TheDCDebate Howuse of


tech can help delivermore personalised products


In association with: W 34


ould you trust an algorithm to decide your asset allocation? Technology permeates almost every facet of our lives, but the pensions industry lags its financial


services peers in harnessing data and automation to improve member outcomes. Despite theOffice for National Statistics


predicting that 57.6 per cent of pensions and insurance back-office jobs could be replaced by a machine, and a largely inert defined contribution saver population, personalisation of pensions products using tech has remained limited. Constrained by resources and happy to rely on defaults to serve a broad population, some in the industry appear to be waiting for the government- backed dashboard project to bring about pensions’ own open bankingmoment. Some providers and advisers, however, are taking


their own steps to gather more data on the members they serve, and considering how better use of this can deliver a more personalised product. They share their views in this month’s DC Debate.


Panellists: Mark Rowlands, director of customer experience, Nest. Stuart Murphy, head of DC client management, Legal & General. Samantha Chandler, client manager, ITM. John Reeve, director, Cosan Consulting.


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44  |  Page 45  |  Page 46  |  Page 47  |  Page 48