BIFAlink


Profile


Freightport Logistics loads daily at Volvo’s factory in Torslanda, Sweden


www.bifa.org


approach 100% of the time, with the experience and ability to consistently deliver ‘out-of-the- box’ thinking,” he said. Furthermore: “We work with a smile on our face and take a very personal approach to each and every customer, ensuring their requirement is met with the most flexible and cost-effective solutions, and priding ourselves on finding solutions that may not necessarily be obvious at the outset.


“It is a daily requirement that the team live up to this philosophy,” he added.


An individual approach


The winner of the 2018 BIFA Extra Mile Award was Freightport Logistics, whose personalised out-of-the- box solutions enable it to live up to its promise of ‘international distribution made simple’


Freightport Logistics was launched in 2013 by Andy Bonner and has grown substantially over the past six years. Today the company employs 34 staff in seven offices across the UK and Ireland, and specialises in international roadfreight services. Headquartered in Birmingham, Freightport also has branches in London, Manchester, Glasgow, Hull, Immingham and Dublin, all working in partnership with its extensive network of agents and partners across Europe and Scandinavia.


Andy Bonner, managing director at Freightport Logistics


14


Core business Freightport’s core business is to provide daily European road freight services connecting 40 countries. It also offers seafreight, airfreight, express logistics and packing services. Managing director Andy Bonner pointed out that it is how these services are delivered that forms part of the company’s success, as it aims to ensure each customer’s experience in moving their freight is as simple, easy and as stress free as possible. “The Freightport team demonstrate a ‘can-do’


Finding the right balance As elsewhere, logistics is a business where the use of technology is becoming increasingly prevalent – and Freightport itself makes use of this, in providing live updates and tracking of shipments for the customer, consignee and partners through WhatsApp, email and SMS. Automated booking confirmations, online booking and tracking, a customer web portal, POD capture and retrieval, EDI connection and in-house IT management are among Freightport’s capabilities in terms of technological support for its operations. However, personal interaction remains as important as ever. Bonner considered: “We have recognised that it is our excellent customer service skills, along with our ability to come up with creative, workable, sometimes unorthodox solutions, that sets us apart from the crowd.


“Our consistent ability to do this along with


providing regular updates (not just during working hours but also evenings, weekends and holidays) has resulted in customers returning time after time. Many of them have been supporting Freightport since day one. “With the knowledge that Freightport will always go that ‘extra mile’, customers can be confident that their goods are in safe hands,” he said.


Packing service


Freightport Logistics provides high-quality timber, ISPM15-regulated packing cases, pallets and stillages to its customers. The company offers advice on the design of


packaging, as well as a bespoke design service. Freightport’s portfolio includes a full on- or


off-site packing service anywhere in the UK; it also sells timber and used pallets, and provides a waste disposal service. It has access to five UK pallet distribution networks.


July 2019


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20