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OPPORTUNITIES


May 2019 Issue 290 Visit www.isopps.com


to register for your free monthly online copy


Editorial enquiries Terry Ford


isopps-editorial@worldsfair.co.uk Tel: 0161 683 8034


Advertising Sales Tel: 0161 683 8000


Subscriptions and Circulation Terry Ford


Tel: 0161 683 8034


Email: terry.ford@worldsfair.co.uk Publisher


The World’s Fair Ltd


Chambers Business Centre, Chapel Road, Oldham OL8 4QQ.


Tel: 0161 683 8000 Fax: 0161 683 8001


Dr Lynne Whatmore, C.Psychol Chief Executive


ISSN 2040-5758 18


© COPYRIGHT: ALL MATERIALS IN THIS PUBLICATION REMAIN THE COPYRIGHT OF THE WORLD’S FAIR LIMITED AND NO PART OF IT MAY BE REPRODUCED WITHOUT THE WRITTEN PERMISSION OF THE PROPRIETORS


The information in this magazine is taken from sources the proprietors believe to be accurate but the publisher cannot be held responsible for any errors or inaccuracies that may occur. Views expressed by contributors do not necessarily reflect those held by the publisher.


19 06 14


15 16


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Contents


8 3


ROUND-UP The latest news, views and opinions.


CONTRACTS & COLLABORATIONS Everyday Loans deploys Mypeople platform to achieve business success through the aggregation of Marginal Gains.


CX AND CONTACT CENTRES: WHAT WILL CHANGE IN 2019? Peter Tetlow, Client Solutions Director, Ventrica, outlines 10 top trends for contact centres and the customer experience in 2019..


HELPING TODAY’S TECH SAVVY CONSUMER Making a purchasing decision can be made so much easier by the use of effective Mobile Retailing.


TEN WAYS AI IS TRANSFORMING SALES Traditionally a skillset that relies on human interaction and persuasion, it is being gradually transformed by technology.


APPOINTMENTS New faces in IT places.


SOAPBOX Internet killed the TV star? Far from it.


PRODUCTS Gadgets and gizmos you might not need but will definitely want.


GDPR STILL A MYSTERY TO SMES: THE RISKS OF NON-COMPLIANCE How much do small business owners know about GDPR?


GADGETS Samsung Unfolds the Future with a Whole New Mobile Category: Introducing Galaxy Fold.


MOTORING Presenting The 8 Convertible.


15


The magazine for Information Systems professionals 19


Essential News . . . Essential Knowledge . . . Essential Opportunities


www.isopps.com


OPPORTUNITIES MAY 2019


ISSUE 290


Ten ways AI is transforming sales 02 www.isopps.com


• CX and contact centres: what will change in 2019? • Helping Today’s Tech Savvy Consumer • GDPR still a mystery to SMEs: the risks of non-compliance • Internet killed the TV star? Far from it...


NEWS • FEATURES • PRODUCTS AND MORE


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