INDUSTRY NEWS
Warranty enquiry leads to Crosby Rigging overhaul
T
he Crosby Group has completed training and overhauled rigging best practices at an end user’s facility where problems were encountered due to shock loading of a Crosby IP vertical lifting clamp.
Strategic distribution partner, B.C. Wire Rope & Rigging, which delivers heavy lifting services throughout California, Arizona, and Nevada, contacted Crosby when a customer had broken a cam segment in a plate clamp. The rigging component, suited to vertical lifting, turning, and transfer, was being used with a forklift truck to lift domes during a manufacturing process related to tank heads and accessories. Initially, the user’s enquiry centered on a possible warranty replacement, but subsequent dialog resulted in a more holistic solution.
Regardless, the item would not have been covered by the warranty terms as it emerged that side loading, which equates to improper rigging, had caused the damage. Jim DuCharme, district sales manager and product trainer at Crosby, said: “Having been invited to the site and viewed operating processes, it was apparent that both shock and side loading of the clamp had taken place. Upon completion of the initial walk-through the end user was receptive to expert guidance as to how working and rigging practices could be improved.” DuCharme suggested that Crosby lead a rigging training course at the facility, which resulted in two sessions being delivered to all workshop employees. Both classes lasted the best part of five hours and proved successful in imparting valuable education to the workforce.
DuCharme added: “It’s remarkable what can cascade down from a warranty replacement enquiry and this case study serves to remind industry of the importance of looking at the wider issues that could cause damage to rigging gear or loads. I had never led a class where attendees were so engaged and anxious to learn. Within a week of the sessions, the safety manager was placing orders to replace chain slings and has since taken delivery of additional clamps and repair kits.” Interestingly, the end user has remained in communication with Crosby about utilizing the lifting and rigging hardware specialist’s expertise in further enhancing material handling operations at the site. DuCharme has engaged Crosby’s product support team in the process to lead feasibility studies and subsequent research
Double Masters awards for Ward
Ward, the Derbyshire-based metal, recycling and waste management specialist, is celebrating more award success by scooping another two awards this month at the first East Midlands Business Masters Awards with TheBusinessDesk. com.
In front of a packed audience of
nearly 300 business leaders, owners and advisers at Nottingham’s Crowne Plaza, Ward was presented with ‘Large Company of the Year’ and also ‘Family Business of the Year’ for 2019. From nearly 200 entries, the
Masters judging panel selected the finalists in 13 different categories honouring businesses of all sizes, from all over the region. Ward was recognised as a finalist across four categories including ‘Large Business of the Year’, ‘Investment’,
‘International Trade’ and the ’Family Business of the Year’ categories. The judges were impressed with both the scope of Ward’s work and the manner in which the company was displaying continuous growth across the board. Sam Metcalf, chair of the
judging panel and editor of
TheBusinessDesk.com, said: “Congratulations to everyone at Ward. The company is without doubt an impressive outfit - this
much was shown at the East Midlands Masters Awards where it was a very popular winner in two hard-fought categories. “Our judges were impressed
with every aspect of the company’s growth story - long may it continue. For myself, I look forward to following Ward’s expansion journey as it continues to mark itself out as a true powerhouse of the East Midlands economy.” On winning both awards, Donald Ward, Commercial Manager at
www.internationalmetaltube.com
Ward said: “This is an incredible achievement for team Ward. We are overwhelmed, but doubly proud that all our hard work has been recognised as both a family business and a large business – which can at times be difficult to balance. We’ve had a great year of growth and we have lots of exciting things in the pipeline for 2019, including a new range of artic lorries, new metal shredding equipment and expansion of our metal export capabilities at Immingham dock. Thank you to the Business Desk team and the judging panel. A great night all round.” At the end of last year, Ward
was also crowned Family Business of the Year 2018 at the Midlands Family Business Awards, as well as the Fastest Growing Family Business. More information
www.ward.com
IMT April 2019 7 A Crosby IP vertical lifting clamp and development.
DuCharme concluded: “Sourcing the right product for the job and using it correctly are two key components in safe rigging. It was a pleasure to work with B.C. Wire Rope & Rigging’s customer; its staff should be applauded for showing such willingness to learn and enthusiasm for continued improvement of lifting and site-specific best practices.” More information: Michael Campbell, marketing manager,
michael.campbell@
thecrosbygroup.com
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