technology
work without a hitch when business resumed at 9am on the Monday.
Aura specialists also installed a new telephony system that would take the firm’s communications systems to the next level of productivity and efficiency. A unified communications system on a single platform, converging voice, video, and data needs, was set up.
Humphries Kerstetter was also allocated a virtual IT director to fully examine the company’s IT needs from an overall business perspective, as well as an Aura account manager with whom to liaise on day-to-day requirements and chair monthly meetings.
Aura’s highly-skilled service desk and round-the-clock engineering support teams gave the team peace of mind should any reactive issues occur and require remote or on- site response.
The team at Humphries Kerstetter are now working with an IT system that is fit-for-purpose and resilient to the needs of legal work in the 21st century. Aura Technology has
built a system that is adaptive and can be improved even further as time goes on. Aura specialists are working closely with the team to explore other avenues to improve, such as video conferencing.
James Russell, partner at Humphries Kerstetter, said: “People came into work on the Monday and logged on to our new IT system without any problems whatsoever. The Aura team were very calm and professional, and we felt in very safe hands throughout the entire move.
“Aura are now looking after all our IT requirements. It’s a night-and- day difference to what we used to have. The team are extremely responsive, and nothing seems to be a problem.
“They have already got very good data and analytics on what’s working and what is not working. I feel that they are truly working with us – not just providing a utility. They understand how we work and might work better. I feel it’s a collaboration – not just IT support.
“I trusted the team and they delivered over and above our expectations. Working with Aura has saved us so much time management – allowing the IT experts to do what they do best has allowed us to concentrate on our own work.”
Aura, based at Southampton’s Ocean Village, works with a variety of mid-market companies across the south. Whether providing high-level consultancy, or day- to-day IT provision for businesses, understanding clients’ three to five- year strategic plans is key.
Tim Walker, MD at Aura Technology, said: “Aura understands the particular challenges that apply to the legal profession, and we are able to work at board and senior level to ensure that IT infrastructure is compliant, streamlines workflow and enables future growth.
“We are delighted to have had such a positive impact at Humphries Kerstetter, helping to enable the firm to provide the outstanding service it is renowned for, now and long into the future.”
The Aura team
Aura Technology
auratechnology.com 03333 208 601
tim.walker@auratechnology.com
Aura IT specialists at work
Aura works at senior level with businesses with mainly between 50 and 500 IT users to develop and implement IT strategies that are aligned to business plans and goals.
Backed by a team of technology professionals with decades of experience, Aura, based at Ocean Village, Southampton, works with clients including Vail Williams, Spinlock, Inspiration Marine Group and Hampshire and Isle of Wight Wildlife Trust.
THE BUSINESS MAGAZINE – MARCH/APRIL 2019
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