technology
Legal sector expertise and strategic thinking transform IT provision at specialist litigation firm
The way the legal profession uses technology has transformed in the past decade, with advances such as automated client relationship systems and case tracking software delivering huge benefits to practitioners and clients alike. With this modernisation can come a host of headaches, including the need for bulletproof compliance in a heavily-regulated sector, and the requirement for IT infrastructure capable of handling increased demand
Making the most of the opportunities afforded by technology while avoiding the potential pitfalls requires a strategic approach – one that does not just solve today’s problems but looks ahead to how the organisation will develop tomorrow and beyond.
This is the expertise that Aura Technology brought to Humphries Kerstetter, a specialist litigation practice renowned for its pedigree in the commercial disputes market.
The firm’s growth and modern ways of working left it in need of first- class IT infrastructure in keeping with its cast-iron reputation for excellence.
Based in the heart of London, the firm was founded in 2009 with a vision of creating a lean and highly- skilled practice, largely free of conflicts, which could go head-to- head with the top-tier firms in high stakes litigation.
Over the past decade, Humphries Kerstetter has held true to that core vision, growing year-by-year into a truly dynamic firm, free of outdated hierarchies, in which the work and the clients come first. Recognised in The Lawyer HOT 100 2018, the firm receives instructions from both claimants and defendants and has a client list including several FTSE 100 companies and international investment banks.
Based in a central office, the team spends significant amounts of time remote working due to the logistical demands of the legal profession.
Following a review last year, the team concluded that the firm’s existing IT equipment was no longer fit-for-purpose and new systems were required. A key driving force behind this was the need for fast and reliable file sharing of electronic documentation by employees
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From left: Managing partner Kris Kerstetter and partner James Russell of Humphries Kerstetter, with Tim Walker, MD at Aura Technology
working remotely, as well as a system that was scalable, allowing for future growth. The most pressing issue was that, due to expansion, the team needed to move to new offices in Fleet Street.
The decision was taken to implement as much change as possible in a compressed period – meaning that migration to a new IT system and a new office would happen at the same time. It was a business-critical process for the firm – and one which required careful planning, intelligent solutions and ultra-reliable implementation.
The first step of Aura’s approach, as with all clients, was to gain a comprehensive understanding of the business, how it functions now and where it wants to be in order to grow and thrive.
Aura’s support model began with an onboarding project, conducting a full strategic review of Humphries Kerstetter’s IT systems and
identifying key areas that required improvement. The review concluded that new IT infrastructure was required, and Aura’s specialists held detailed discussions with the team about the options.
A key decision revolved around the pros and cons of a cloud- based billing system. The team at Humphries Kerstetter decided that new server infrastructure based in the office was the best course of action to match the business’s specific requirements. The firm migrated to a new billing system as part of the project and Aura liaised with the third-party provider to ensure implementation would complement and dovetail into the new IT system.
Following weeks of planning and preparation, the Aura team pulled out all the stops in the final week of the IT migration and office move to ensure a smooth transition. Engineers worked through a weekend to ensure that the new IT system was ready to go and would
THE BUSINESS MAGAZINE – MARCH/APRIL 2019
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