Non-Serving Family Responses RAF LIFE


If there was ONE thing the RAF could do to improve your quality of life, what would it be?


Other (Please specify) Improve the service-provided accommodation


More flexibility in working arrangements for the serving person Less time away from the family for the serving person More help to find me a job More pay


More help to buy our own home More help with childcare Offer greater stability


Accommodation


Once again, SFA maintenance, Move In standards etc. and engagement with the contractor received the highest number of complaints and that is reflected in the results. Despite reporting a slight drop in the number of accommodation issues being reported last year, this year the number of complaints to us is back up to over 50% of the overall issues we receive. Whilst all the indications from their own KPIs would suggest that levels of service from the contractor is improving, we would suggest that this should be expected after almost four years into a five year contract. What we have heard from our families and what we can see from the many issues raised to us is; whilst the contractor may be improving, when they get it wrong, they do so lamentably. We continue to work closely with DIO and the contractor and continue to provide them with our evidence and stress the need for the process to be empathetic, engaged and timely. But, most discouragingly it appears for some families it is too much and remains a significant consideration when deciding whether to stay in the RAF or leave.


“Married quarters are outdated and our quarter was never a place I looked forward to going home to.”


“Remember that not everyone is quartered within the immediate area of the base even when in SFA and ensuring information and where needed transport to base is provided. I feel like we’ve been given no choice in accommodation and then dumped and forgotten.”


“Poor condition of service accommodation and being deployed every year are the main impacts on me and my family.”


12% 14% 4%


6% 6%


11% 13% 15% 19%


16


raf-ff.org.uk


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