80 LANDSCAPING & EXTERNAL WORKS


the final figure, no hidden costs or surprises. This allows the client to budget easily and builds the trust between the client and contractor.


Designing with attention to the CDM regulations and future maintenance liabilities in mind this shows the client you are not just looking to make a quick buck. Showing that you care about the future proofing of the structure and the longevity of it is proof in the pudding. Giving guarantees not only demonstrates faith in your product, it gives the client peace of mind. Trust is enhanced, as evidenced by our subsequent contracts at East Surrey Hospital, including the new extension to the A&E.


The success of the project led to the firm being invited to tender for more work on the site


Incorporating all other trades in the design stage to ensure key stages in the project run smoothly and according to timescales. Having the communication skills and industry knowledge to collaborate are also key in achieving this.


Gaining trust


When delivering a quote, design teams need to ensure that the final cost really is


When working with the NHS in particular, it is vital that members of the supply chain work to build a relationship of trust. Proving that firms can collaborate successfully with both the client and other contractors, this will stand them in good stead for future projects.


Stephen Toone is managing director at canopy and building contractor Fordingbridge


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ADF JULY 2018


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