COMMUNICATION


THE CENTRAL TENET OF SCOTTISH GOVERNMENT HEALTH POLICY IS THAT THOSE DELIVERING HEALTH AND CARE SHOULD DO SO IN A WAY THAT IS PERSON CENTRED, SAFE AND EFFECTIVE. THE SIMPLE QUESTION ‘WHAT MATTERS TO YOU?’ HAS BECOME A GLOBAL CATCHPHRASE FOR AN APPROACH TO COMMUNICATION THAT IS BASED ON LISTENING TO PATIENTS: TO TRY TO UNDERSTAND THEM, NOT JUST TO BE ABLE TO REPLY TO WHAT THEY SAY. AT THE RECENT PHARMACY MANAGEMENT NATIONAL FORUM FOR SCOTLAND, VETERAN PHARMACY LEADER, DAVID THOMSON, EXAMINED HOW PHARMACISTS IN DIFFERENT SETTINGS CAN EQUIP THEMSELVES TO GET THE BEST OUT OF CONVERSATIONS.


WHAT MATTERS TO YOU?


By John Macgill 18 - SCOTTISH PHARMACIST


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32