Maintenance


We can conduct both routine maintenance and preventative maintenance contracts for your customers on your behalf including other projector brands not supplied by AVM.


Preventative visits can work out as excellent value in the long run as they reduce non- warranty failures due to poor servicing or maintenance. A visit will include actions such as the cleaning of equipment inside and out, cleaning fi lters, checking lamp usage and replacing if necessary, checking alignment, checking correct function.


Commissioning


We will support our resellers by offering a commissioning service to end users on their behalf. This service includes:-


• Checking that the incoming resolution best suits the projector


• Checking the quality of incoming signal with test patterns


• Demonstrating the best use of lens shift / digital keystone to obtain the best picture quality


• Colour balancing between multiple projection installs


• Product handovers-includes maintenance and basic operation


• Explanation of warranty services


Handover


When we have been involved on site with your customer, we will conduct a thorough handover service which includes:-


• A run through of the projector menus and features


• A basic maintenance guide • An explanation of fi rmware update procedure • Troubleshooting common problems • Explaining the warranty procedure


On-site support


During commissioning phase often you may need some assistance during your installation, we are at hand to assist, often without charge.


Assisted dealer install service


We can provide you with an assisted dealer service, working as part of your own team, or manage the entire project. Especially useful when you are working on products you are unfamiliar with. Speak to us about your requirements.


Pre-sales support


We are happy to assist with site survey and project design and are able to offer additional services* such as CAD renders to help your clients visualise the project and help you to secure the deal.


*Services may be chargeable. SLA other brands


Speak to us about providing Service Level Agreements on brands not currently supplied by AVM.


SLA AVM brands


We can provide Service Level Agreements on our range of projections systems, video walls and processors including backup provision with fi xed response times.


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