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data delivery by up to seven days. Hill’s office also received three honor- able mentions for other digital efforts, including daily online internal real prop- erty updates, DataScout OneMap/Real- Time GIS map sharing, and online as- sessment of business personal property. In addition, the offices of Faulkner County Circuit Clerk Crystal Tay- lor, Faulkner County Collector Sherry Koonce, Pulaski County Treasurer Deb- ra Buckner, and Saline County Clerk Doug Curtis were recognized with hon- orable mentions for their efforts to make various processes more efficient by using digital technology. Te Faulkner County Circuit Clerk’s office received recognition for a copy machine accounting system that resulted in a 360 percent increase in printer fund collections and for replacing paper files with Adobe Acrobat Reader, which saves staff at least 24 hours of labor per year. Te Faulkner County Collector’s of- fice was recognized for installing INA credit card readers.Te new and conve- nient payment option is used by more than 1,800 taxpayers. Te Pulaski County Treasurer’s office


received a nod for their digital property tax collections. Pulaski County was the first county in the state to officer mobile payments and digital notifications for tax statements, resulting in an increaseof online payments by 20 percent annually. Finally, Saline County Clerk Doug


Curtis and his public information coor- dinator, Trevor Villines, were lauded for the launch of their social media accounts and their “Checkmark” e-newsletter. Tese tools allow the office to bring elec- tion information to voters through mul- tiple channels.


INA opened the awards program for nominations in June from all state and lo- cal government offices. More than 20 gov- ernment offices entered 31 nominations, which were evaluated by the INA board, the Secretary of State, the chief technology officer, the Department of Information Systems director, the chief transformation officer, and Gov. Asa Hutchinson. Te AAC will alert county officials when the nomination period opens for the 2018 Arkansas Digital Government Transformation Awards.


COUNTY LINES, FALL 2017


2017 Arkansas Digital Government Transformation awards for counties Washington County Assessor’s Office


• Cuts delay of business data delivery by up to 7 days Washington County Assessor


Citizen & Business Service Awards (honorable mention) Daily Online Internal Real Property Updates • Lead the state in real time delivery of property data • Supports and accelerates local business growth • Cuts delay of business data delivery by 7 days


Washington County Assessor


• Empowers people to make faster and better-informed decisions about real estate transactions • Eliminates a cumbersome and time-consuming monthly data function, saving staff time


Washington County Assessor


• Reduced need for in-person visits, saving residents 13,000+ hours • Saved roughly $8,000 in paper and postage costs • 20% adoption rate with 125% increase in usage over 5 years • 32% of all businesses assess online


Faulkner County Circuit Clerk


• Tracks number of copies to ensure accurate payment collections • Collect payments as paper is being printed, covering copy costs not received in the past • 360% increase in printer fund collections: $3,946 in 2016; projected $14,250 by end of 2017


Faulkner County Circuit Clerk


Efficiency & Digital Pioneer Awards (honorable mention) Replacing Paper Files with Adobe Acrobat Reader • Saves over $1,500 per year in paper costs


• Saves a minimum of 6,000 sheet of paper per year • Saves staff at least 24 hours of labor per year


Faulkner County Tax Collector


• County has processed more than $307,000 in credit card tax collections • 10% increase in Delinquent Real Estate collection rate


Pulaski County Treasurer


• First county to offer mobile payment and digital notifications for tax statements • 96% citizen satisfaction rating for online property tax payments


Saline County Clerk


Citizen Service, Efficiency & Digital Pioneer Awards (honorable mention) Launch of Social Media Accounts & “Checkmark” eNewsletter


• Brings election information to voters through multiple channels • More than 700 social media followers • 1,840+ “Checkmark” subscribers


25


• Processed 291 K+ tax payments on web, mobile, Gov2Go, IVR and kiosks • Online payments increase by 20% each year


Citizen Service & Digital Pioneer Awards (honorable mention) Digital Property Tax Collections


• New payment options and convenience for Faulkner County taxpayers • More than 1,800 taxpayers have used new payment methods


Citizen Service Award (honorable mention) INA Credit Card Readers


Efficiency & Digital Pioneer Awards (honorable mention) Copy Machine Accounting System


Citizen & Business Service Awards (honorable mention) Online Assessment of Business Personal Property • First county in the state to offer online assessments


• Enables real-time map data sharing with public and county offices, breaking down silos and reducing effort duplication


Efficiency & Digital Pioneer Awards (honorable mention) DataScout OneMap / Real-time GIS Map Sharing


• Lead the state in real time delivery of property data • Supports and accelerates local business growth


Governor’s Digital Transformation Award (finalist) Overall Digital Transformation Efforts


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