Sutle-Straus Best of the Best, Again and Again


By Susan Pschorr, Director of Human Resources, Sutle-Straus


Every month, we feature a member printer that’s per- fecting its craft, offering unique products and services, or exploring the cutting edge of the latest trends and tech- nologies. While Suttle-Straus, a member of GLGA, deserves its place in this issue for all of those reasons, we particu- larly wanted to highlight their relentless focus on delivering


The Magazine 4 5.2017


value to their customers while fostering powerful, positive relationships with employees. Suttle-Straus has been named a Best Workplace in the Americas (BWA) by PIA seventeen times and earned “Best of the Best” recognition twelve times. Susan Pschorr, director of human resources, shared her insights on Suttle-Straus and its unique way of doing business.


PIA: Can you talk a little bit about your core mis- sion and values? S.P.: Our mission is to have long-term partnerships with large, multi-location businesses to provide high-quality products and marketing solutions. We offer a consultative approach to solve customers’ pain points and help them grow and reduce costs. We accomplish this through our talented team members, operational excellence, leading technologies, and continuous improvement culture. Our core values consist of:


• A continuous improvement mindset to achieve maximum value in everything we do


• Integrity in our behavior to promote an environ- ment of honesty and accountability


• Respect in all our interactions with team members and business partners


• Quality in our processes to ensure product and service excellence


• Service that exceeds expectations to support long- term relationships


• Safety for the health and well-being of our organization


• Profitability to provide continued stability, innovation, and success


PIA: How have you fostered relationships with your best clients? S.P.: We find that one of the best ways to convey our capabilities is with facility tours. When we bring cli- ents and potential clients in to see our plant, they are always impressed and are able to see our commitment to quality firsthand. We strive to always be tour-ready. Many of our team members enjoy talking with visi- tors about what they do. To maximize our space and reinforce messaging, our walls serve as gallery space to showcase what we have to offer.


The sales team also holds meetings with key clients and regularly visits client sites. In addition, clients receive valuable information from our marketing team in the form of blog articles, infographics, web- inars, and videos. This helps keep them informed of best practices and provides inspirational ideas they can apply to their upcoming projects.


PIA: What makes Suttle-Straus a great place to work? S.P.: Many things come to mind. Of course, the most important is the talented workforce. To attract that workforce, Suttle-Straus offers up-to-date equipment and technology; a safe, clean, attractive facility; an innovative, continuous improvement mindset; strong work-life balance; comprehensive benefits; and a great culture.


SPOTLIGHT


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20