This page contains a Flash digital edition of a book.
CREW training programmes will help your staff make that vital difference to your bottom line! Helping your customers make choices that make them happy and underpin your business.


• Admissions Sales • • • •


Guidebook Sales Saver Tickets


Secondary Spend Retail Up-selling


• Catering Up-selling • Customer Service •


Repeat and Recommended Business The difference is in the detail!


www.crewtraining.uk.net info@crew.uk.net 0845 260 4414


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Katie Smith, Visitor Services Manager, Heritage Services, the Roman Baths


“Benefits include improved sales of the guidebook, more visitors using the Roman Baths Kitchen café. Staff are engaging with our customers and selling more proactively than before they had the CREW training. Customer spend per head has improved significantly.”


training


TRAINING & EDUCATION


Training


that sells!


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