The recently-opened Conrad Algarve has an indoor and an outdoor pool
The Conrad Algarve is Hilton's second resort on the Portugese Algarve
when the immaculate driving range is transformed with bouncy castles, foot- ball games and music. Boat races on the lake and kitesurfing competitions are among this year’s highlights. A concierge service is being launched for 2013 to provide a one stop shop for bookings, advice and other guest requests. As well as pro- viding great customer care, this will help drive demand for its products, such as tennis lessons, yoga sessions and personal training. Another of Dwyer’s priorities is to lengthen the season. “The whole game is driving up occupancy all year round. We make good money from food and beverage for seven months and then bleed for five months, so it’s about neutralising that bleed,” says
ISSUE 1 2013 © cybertrek 2013
The King Roof Garden Suite at the Conrad Algarve has an infinity pool with retractable roof
Dwyer. “A sales person has been taken on to chase down the MICE mar- ket and has generated E1.7m-worth of potential business for 2013. We're investing and working on new prod- ucts all the time.”
CONRAD ALGARVE
Another exciting development for Quinta in 2012 was the October launch of the Conrad Algarve, Hilton’s six star brand. This hotel will be the first, and only hotel in the resort to stay open all year round.
Service and attention to detail are the watchwords for the hotel. Each ele- ment of the hotel experience has been studied and honed. To improve the guest experience, for example, check- in can be completed in the car on the way from the airport. “We're offering a very high level of
service, attention to detail and will know each of our guests personally. It’s difficult, but achievable,” says Antoine Couve, Conrad’s cluster direc- tor of business development Algarve. “We want the Conrad Algarve to be a
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