Printing & Labelling Success story
Citizen label printers speed up Danish postal operations
Main European postal, Post Danmark, operator enjoys greatly improved workflow
processes when handling undeliverable mail due to the use of CL-S700 printers from Citizen Systems Europe.
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ost Danmark is one of the foremost postal operators in the EU and a key Danish employer, with a workforce of almost 22,000 people. The postal
operator has to compete in the open market, so its procedures must be cost- effective, reliable and fully efficient, with particular attention to good working practices and process improvements.
A total of more than 11 million items are handled by the company every day, with delivery to 5.2 million customers across Denmark. Given the scale of operations it is no surprise that a number of items are
MANUFACTURING &LOGISTICS
IT March 2011
We chose Delfi Technologies A/S because we had worked closely and successfully with them in the past, as well as the fact that their proposed solution using the Citizen CL-S700 printers represented outstanding value for money.” – Kennet Helmer-Jensen, Post Danmark.
returned as undeliverable, for various reasons. Every returned item needs to have a non-delivery label affixed to it, to inform each sender of the reason for the item being returned. To make this process as efficient as possible Post Danmark realised that it needed a simple and reliable printing system that was easy for employees to use and which produced clear and easily readable labels for its customers.
Value for money
The company’s specific requirements were presented to one of Denmark’s largest IT distributors and Citizen Systems Authorised Reseller: Delfi Technologies A/S. Kennet Helmer-Jensen, a project manager at Post Danmark, explained: “We chose Delfi Technologies A/S because we had worked closely and successfully with them in the past, as well as the fact that their proposed solution using the Citizen CL-S700 printers represented outstanding value for money.”
The Citizen CL-S700 printers are currently
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used at Post Danmark’s main distribution centres and have significantly speeded up the handling of returns. Kennet Helmer- Jensen continued: “Previously, returns were handled manually, but as the level of automation in reading and processing mail items has steadily increased it has been extremely beneficial to have the non- delivery labels filled in automatically, so that addresses are read more quickly and reliably by our sorting machines. This has obviously enhanced the quality of our processes, while also producing savings in terms of our resource consumption. Labels used to be filled in by hand; now it is done automatically.”
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