arvato services
上海贝塔斯曼商业服务有限公司
nCorporate HQ 公司总部
Gütersloh, Germany 德国
nEstablished in China 在中国成立于
2001 年 Shanghai 上海
nLegal status in China 企业性质
WOFE 外商独资企业
nChina head office 中国代表处总部
20/F, Cloud Nine Tower, 1018 Chang-
ning Road, Shanghai 200042
上海市长宁路1018号-龙之梦大厦-20层，
邮编200042
) +86 (21) 6161 1866
7 +86 (21) 6115 7890
8
www.arvatoservices.com.cn
uKey Contacts
Kevin Xu 徐凯波
) +86 (21) 6161 1866 x 6006
uCompany Introduction
7 +86 (21) 6115 7890
arvato services is a leading service provider offering a range of effective solu-
Patrick Tsai
tions. We help customers to design, improve and execute their business process-
蔡京昊
) +86 (21) 6161 1866 x 5004
es such as CRM, contact centers, data management, SCM, logistics, financial
7 +86 (21) 6115 7890
services and more.
+
patrick.tsai@bertelsmann.com.cn In less than 8 years, arvato services (China) has successfully serviced custom-
ers widely ranges from industries like aviation, luxury goods, cosmetics, automo-
bile, media, tourism, telecommunications, FMCG, banks etc. With these world-
uHighlights
renowned companies, we have built up solid strategic partnerships.
We believe in the spirit of solutions and measure our success through the suc-
arvato services is a leading global cess of our customers.
third-party outsourcing provider offer-
ing its clients customized end-to-end 欧唯特服务（中国）致力于为国际和国内企业提供独特的、全面的行业解决方案。具体领域涉及
business solutions at every stage in 客户关系管理，呼叫中心，数据管理，供应链管理，财务服务等等。
the value chain, from either the pre-
在中国市场的过去八年时间里，欧唯特服务（中国）已服务于广泛行业的客户，包括航空、奢侈
sales, sales or post-sales lifecycle.
品、化妆品、汽车、媒体、旅游、通信、快速消费品和银行等, 并与这些世界知名的企业建立了坚
arvato services (China) entered the 实的战略合作伙伴关系。
China market in early 2001, with head-
我们深信着服务的理念-我们的成功建立在客户成功的基础之上。
quarters in Shanghai and operations
in Beijing, Guangzhou, Shenzhen, and
Changchun.
uServices and Solutions
Turnover: 300 million RMB
ONE-STOP Shopping Concept
Number of staff: 1561
Customer: confidential. (80% of global
• CRM: strategy & loyalty program consulting, campaign management
cosmetic companies in China, major
• Customer Care: contact center, customer interaction center, letter shop, mar-
German luxury car manufacturer, Air
keting support
China, United Airline)
• Supply Chain Management: order, warehousing, shipping, transport, reverse
logistics
欧唯特服务（中国），是欧唯特集团的在华子
• Financial Service: billing & rating, credit
公司，在中国有两家企业，分别致力于营销及
check, AR management, payment pro-
客户服务，与供应链管理。作为处于领先地位
cessing
并拥有高度整合和适应能力的国际企业服务供
• Data: data capturing, cleansing and mining
应商，我们针对客户关系管理和供应链管理，
为企业在中国乃至全球范围提供个性化外包服
一站式服务
务解决方案。
• 客户关系管理：客户关系管理策略咨询，忠诚度计
欧唯特服务于2001年初进入中国市场，以上海
划咨询，促销管理
为总部，在北京、广州、长春、深圳相继成立
• 顾客关怀：呼叫中心，顾客互动中心，打印间，营
了分公司及操作中心。
销支持
公司营业额：300,000,000RMB
• 供应链管理：订单处理，仓储管理，发送管理，运
员工数：1561
输管理，逆向物流
目前公司主要客户为全球性化妆品公司中国分
• 财务服务：开票及信用评级，风险管理，应收应付
公司、德国高级汽车生产商、航空公司等
账款管理，付款操作，催收款项，报表
• 数据管理：数据录入/采集，数据挖掘，数据库管
理，地址管理，文件存档，营销活动
62 PROFESSIONAL SERVICES
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