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training
news & jobs at www.leisureopportunities.co.uk
Time to sharpen focus
on skills development
Work experience placements can help the
sector to 'grow' its high-quality employees
W
ith the focus on sustainability
and the environment these
days, we are being encouraged
to shop locally to support our local
farmers and reduce air miles, grow our
The training will be made available for hospitality companies own vegetables and think more deeply
about how we use our resources. When
Service training for London firms
it comes to the workplace in this
industry, growing our own is just as
People 1st launches new fully-funded training courses
important! It's time to step up the
focus on developing our own high
By Tom Walker Chris Jefferies, People 1st's quality professionals in the UK.
sector compact manager, said: As a country, we have developed
The sector skills council, People "People 1st's research found that young people for years through our
1st, is offering hospitality, hospitality, leisure, and tourism education system, but some sectors are SAM COULSTOCK is
leisure, and tourism businesses businesses view customer more successful in attracting fresh customer relation-
in London the opportunity to service as one of the main skills home grown talent than others. One of ship director at
benefit from free customer shortage areas for their staff. the key factors is work experience. Springboard UK.
service training for their staff. "This is a great opportunity Research shows that a huge number Leisure Opportuni-
Businesses within the M25 for London businesses to of hospitality students do not enter the ties is the official
are eligible to apply for the provide their employees with sector they study for as a direct result recruitment
fully-funded courses, which will quality training in this area at of a negative work placement magazine for
run until March 2010. no cost to them. experience. This is shocking – what a Springboard UK
The two courses – a Level 2 "These are the only approved waste! Many of these keen students
award for frontline staff, and a customer service qualifications turned up for their work placement to find employers had done
Level 3 award for line manag- for the hospitality, leisure, no preparation or were not even expecting them. Even once
ers – will enable participants to travel and tourism sector, and some work had been arranged for them they were often left
gain a nationally recognised they have been specifically unsupported and without guidance.
qualification on completion. developed for these industries." Understandably, students who received this welcome from
the hospitality industry were not inspired to return for more.
However, there are many employers who do offer fantastic work
New DC Leisure training initiative
experience programmes. They reap the rewards in terms of
developing and recruiting motivated home grown talent into
DC Leisure has rolled out a "We feel that it is important their business, but often these employers do not showcase
new training element aimed for those finishing the Fitness their excellence as work experience providers and could attract
at improving customer Level 2 qualification to have still more talented individuals if they did so.
service among its fitness staff. the opportunity to consoli- At Springboard, we appreciate the value of work experience
Working in partnership date their learning, put their that's worth doing – both for the employer and the student.
with training provider new knowledge into practice That's why we developed INSPIRE as the quality standard for
Lifetime, all members of staff and gain some experience work experience. INSPIRE gives employers the industry
completing the NVQ Level 2 before moving on. standard in form of guidelines taking them through practical
in Fitness, now undertake a "The new Customer Service ways of delivering a high quality work experience. It also gives
NVQ Level 2 in Customer element allows participants employers the INSPIRE kite mark to show that they are meeting
Service before progressing to to continue learning during the standards which are checked by Springboard.
the Fitness NVQ Level 3. this time, as well as helping INSPIRE really does work and it's here to help you as
DC Leisure's group fitness to develop confidence and employers offer quality work experience, showcase your
manager, Sarah Leonie, said: delivery skills." excellence and attract and recruit the best home grown talent
– so you really can enjoy the benefits of growing your own!
© Cybertrek 2010 Read Leisure Opportunities online www.leisureopportunities.com/digita l 21
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