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Not all doom and gloom
for hospitality sector
Growth in domestic market and weak pound
could continue to benefit operators in 2010
here is little doubt that 2009 was
a tough year for many, and the
hospitality industry was affected
as much as other sectors. Nevertheless,
there were many examples of success
The ballroom's coffered ceiling will be raised as part of the work despite the grim forecasts at the
beginning of 2009.
£20m revamp for Glasgow hotel
The UK hotel sector has been under
severe pressure, with room yield in the
Grand Central Hotel poised for September reopening
first three quarters of 2009 in both
London and the province experiencing
By Pete Hayman reinstated as part of the work declines. At the same time, there was PhiliPPe RossiteR
– such as the ballroom's strong growth in the domestic market is chief executive
Glasgow's Grand Central Hotel, coffered ceiling, which will be during a year when people decided to of the institute of
which was acquired by operator raised by 3m (9.8ft) to uncover remain in the UK for their holidays, hospitality (ioh).
Principal Hayley in spring 2009, a second set of windows preferring to take shorter breaks. Given leisure opportuni-
is set to reopen in September, hidden for 30 years. the continuing cost pressures on ties is a member
following the completion of Architect Charles Leon is airlines, and the consequent increase benefit of the ioh,
a £20m revamp. behind the designs for the in fares, this trend is likely to continue for your free copy
The 350,000sq ft (32,516sq new-look hotel, which aims to through 2010. call 01462 471932
m) property will boast 240 establish itself as one of the At the same time, the global
bedrooms, a Champagne bar city's leading conference venues. economic challenges remain, with some predicting that we are
overlooking the city's Central Principal Hayley chief far from being out of the recession. In this scenario, the weak
Station, a deli, a restaurant and executive Tony Troy said: "The pound will continue to attract visitors to the UK, with many
a bar, as well as 21 meeting acquisition of the Grand Central now seeing it as a more affordable destination. This is certainly
rooms and the revamped Hotel is in keeping with our the view of many of the leading international brands such as
Grand Ballroom of Glasgow. strategy of offering dedicated Accor, Starwood and Corinthia, each of whom is making
A number of the 127-year-old conference hotels in key city sizeable investments in the UK over the next two years.
hotel's original features will be centre locations around the UK." And we must not forget the 2012 Olympics. Despite the
downturn, the clock has not stopped ticking. Whether we like
it or not, the world will descend on London and other parts of
December boost for restaurants
the UK for a brief but hectic period in 2012. It is not a question
of 'will we be ready' but a matter of 'we have to be ready'.
UK pub and restaurant consumers continuing to A key element to our successful hosting of the Games will be
companies have been spend despite the recession. our ability to provide excellent hospitality and outstanding
boosted by a 2.9 per cent The increase in like-for-like customer service. We now have very little time left to get
increase in like-for-like sales sales for December was the ourselves into shape, but what better spur to activity than this,
during December 2009, ninth consecutive month of arguably the greatest show on earth.
according to figures pub- growth for the 15 pub and So, despite the general air of despondency there is much
lished by the latest monthly restaurant operators that about which to be positive. Moreover, there is a great future
Coffer Peach Business Tracker. contribute towards the data awaiting the industry as we move slowly out of recession. Will
Compared with the same including Pizza Hut, Punch it be hard work? Of course it will, but the rewards will be worth
period in 2008, the tracker Taverns and pub group the effort for those who maintain their focus on skills
– run in partnership between Mitchells and Butler. development and improving their customer service standards,
the Coffer Group, KPMG and Month-on-month sales both aspects which lie at the heart of what the Institute of
UBS – showed a 4.7 per cent were up nearly a quarter Hospitality is about.
increase in total sales, with compared with November. To paraphrase a well-known military axiom: 'When the going
gets tough, the tough (and well trained) get going'!
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