INSURERS
COMINGS
&
GOINGS
programme, which will enhance the MMA claims customer service offering. In
INSURERS
addition, he is tasked with developing and delivering MMAs credit hire strategy
as well as ensuring that productivity is maximised across the claims function.
He joined MMA in 1993, since then he has held positions within finance,
Aviva
operational management, customer services and claims, and most recently
Aviva has appointed Marie Sigsworth as corporate responsibility director.
within MMAs outsourced motor claims operation.
She will be responsible for all aspects of corporate responsibility including
diversity, environment, and community programmes across Aviva’s 28 markets,
NIG
as well as the annual global employee satisfaction survey. She succeeds Louella
Martin Hall has become
Eastman, who is retiring from the role.
director of commercial underwriting
Ms Sigsworth began her career at Aviva in 1986 and has held a number of
at NIG. He will be responsible for
senior roles within the organisation including HR director for the RAC, Norwich
all aspects of commercial
Union General Insurance and most recently Avivas Asia Pacific region.
underwriting and pricing and
John Ainley, Aviva’s HR director, said: “Sustainability is at the heart of the
developing and delivering
way we do business. We were the first insurer to go carbon neutral worldwide -
underwriting excellence and
and we’re committed to influencing responsible behaviour in our customers,
technical capability through NIG’s
suppliers and the companies we invest in. Our approach to corporate
broker channel.
responsibility is vital in maintaining customer trust. Marie brings extensive
He commented: “We have a
experience in HR to the role, and her energy and first rate leadership skills will
hugely dedicated team of
be invaluable as we continue to embed our CR programme across our 28
underwriters within NIG that are
markets.”
well respected in the market, and
Martin Hall
the programme to deliver a network
MMA Insurance
of regional centres of underwriting excellence is well underway. The new
MMA has appointed Ashley Gilroy to the position of development manager
structure is designed to give brokers greater access to underwriting decision
for the South of England to focus on developing commercial SME business in
makers and create a framework where brokers can talk to NIG about a wider
the region.
range of risks.”
Reporting to UK business development manager Claire Ephgrave, Mr Gilroy
He joined RBS Insurance in 2007 as director of home underwriting across
will be responsible for developing trading relationships with brokers with
all RBS insurance brands, having previously spent six years at Zurich Financial
southern brokers and promoting MMA’s
Services. NIG is part of The Royal Bank of Scotland Group’s Insurance Division,
commercial lines proposition.
the second NIG has also appointed Steve Symonds as head of regional
He joins from the Towergate
underwriting, following the restructure of its regional network.
Group where he was PowerPlace
He will be responsible for all aspects of underwriting and service delivery
business development manager for the
to the broker market. The position, which is new to NIG, will see Mr Symonds
South West.
play a role in driving forward improvements in business performance from the
Mr Gilroy said: “MMA brings
recent restructure and ensuring that NIG continues to respond effectively to
brokers something that has been
broker’s needs.
lacking in the insurance market for a
He has over 35 years experience working in the insurance industry having
number of years – a broker-only insurer
started his career in 1974 with General Accident and remaining with the
that actively supports clients in
organisation through the Commercial Union and Norwich Union mergers. Steve
profitable account development. This is
joined NIG at the beginning of 2004 and prior to the new appointment, was
not an easy task in these difficult
Area Manager for the West covering both sales and underwriting.
trading times and I look forward to the
Andrew Wooster challenge.
Axa
MMA also announced it has
AXA UK has appointed Cheryl Toner as group marketing and
appointed Andrew Wooster as operational claims manager.
communication director as Olivier Mariée, the incumbent director, takes up the
He will report to claims director Bob Perry and have responsibility for the
global role of group marketing and distribution director based at AXA’s
operational aspects of MMAs claims department ensuring business priorities are
headquarters in Paris.
met. Included in his role will be the management of a multi-discipline change
Miss Toner will take up her new role from 1 November, reporting directly
Insurance Brokers’ Monthly 35
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