Top Dog
EDITOR’S COMMENT
WOW WHAT A YEAR AND WE ARE STILL ONLY JUST OVER
HALF WAY THROUGH 2009. RETAIL FRAUD MAGAZINE IS
NOW BACK AS AN ONLINE CRIME FIGHTER AND WHAT
A WORLD THE MAGAZINE HAS COME BACK TO.
GLOBAL recession our cover story, and a more interesting
A
the likes of which interview I have yet to enjoy. Jeffrey
the High Street has Robinson is the world’s leading expert on
never seen before money laundering and talks candidly about
has seen many how retail fraud is contributing to global
retailers going to the wall organised crime. Just don’t get him started
and, just when green on off-shoring and call centres – unless you
shoots start to sprout and are not offended by forthright Anglo Saxon
footfall increases in the terminology, which sounds odd coming out
stores, along comes a of the mouth of a native New Yorker.
swine flu pandemic to While we have been off we’ve been far
send everyone home from idle. Retail Fraud launched its own
again. Fraud Awareness Day welcomed and
These are challenges implemented by a number of retailers and
that retailers cannot Home Secretary Alan Johnson, no less. In
afford to wash their addition, the Retail Fraud Show boasted its
hands of as both staff best turn out to date with standing room
and customers are their only at Hammersmith's Novotel in April.
prime consideration if a In fact so successful was the show in
pandemic does take London that publishers of RF magazine Retail
hold in the Autumn. Knowledge are taking the show on the road
Still on a positive the first stop being Leicester's Walker's
note, online sales Stadium on 7th October. The line up includes
continue to grow – Boots, Alliance and Leicester and The Co-op
possibly in part due to as well as leading academic Adrian Beck from
swine flu and people staying away from the University of Leicester.
the stores – but so does the CNP fraud that We also explore the effectiveness of staff
goes hand in hand with more internet communication strategies in tackling crime
shopping. Last month's national crime survey and shrink and ahead of the launch of the
revealed a 10 per cent increase in online Global Theft Barometer 2009, author
fraud and shoplifting due in part to the Professor Joshua Bamfield looks at the
recession and more brazen criminal activity question of increased fraud caused by the
and the feeling of impunity from the global slowdown – fact or myth? From the
perpetrators who hack into personal details complex frauds to the simplest of solutions
as though they were their own. we examine one woman's approach to
In this issue we examine risk management cutting store crime – just say 'hello' to
and swine flu - what, if anything, are stores customers because they will then know they
doing and why the problem is not something are being watched.
If you would like to to be sneezed at. What are the worst case We are so glad to be back and I hope you
contribute news items, scenarios and why is Australia so important? agree there's plenty here for you to get your
feature ideas, letters or We examine outsourcing of loss prevention teeth into.
have any comments, and two different opinions on the subject
contact from two different experts, both of whom John Wilson
john@retail-knowledge.com are called Geoffrey or Jeffrey. The latter is Editor
ISSUE 4 AUGUST 2009 • 01
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