Feature
Management training within this However, all that is needed is a civil is prove that it carried out a
arena is at best ad-hoc and at law-style ‘balance of probabilities’ thorough and fair investigation and
worst based on ‘what they saw on level of proof. that there was genuine and
a TV police soap the night before’. To put it in practical terms, if you reasonable belief in the employees
Poorly prepared, untrained can show when thefts, for guilt.
managers can make such a mess of example, took place and that they Failing to deal with crime and the
things that often the human all happened when a specific effects of crime may sometimes
resources department is either individual was in charge of the have other surprising consequences
unable to take effective action or warehouse that is good enough. though. There is a Health & Safety
can merely issue a mild slap on the It’s not always necessary to requirement that states that staff
wrists which, again, only apprehend the suspect while he is must be given appropriate training
encourages the circle of deceit to walking out the door with two and that could include being
continue. dozen copies of the latest DVD trained to deal with incidents of
One important area where we release stuffed under his jacket. crime or personal attacks. There
advise clients and can deliver The other area that management have been cases of employees
training is in telling management gets hung up on is human rights successfully suing employers for
what their rights are in this vital law. Managers fear that this will be failing to do so.
area and dispelling some of the invoked if they pursue a miscreant In a further twist, employees have
myths pedalled by barrack-room employee too vigorously. However, sometimes deliberately put
lawyers. Many people believe, in the private sector – in other themselves in harms way so that
wrongly, that they need to prove words, not a public body or a they can then sue the employer for
that an employee is guilty ‘beyond company directly contracted by a failing to train them appropriately.
all reasonable doubt’ as if they public body – human rights However, having a structured
were in a criminal court legislation is not applicable. As training programme in place would
prosecuting someone for grievous Lord Denning ruled as far back as be seen as mitigation at a tribunal.
bodily harm or armed robbery. 1978, all management needs to do RF
From boardroom to shop fl oor – the magazine
for Retail Fraud and Loss Prevention
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ISSUE 4 AUGUST 2009 • 21
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