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Gradings and Classifications
All accommodation featured in this guide has been quality assessed by either VisitBritain or the AA, or has recently
applied for a rating and is awaiting assessment. Please be aware that ratings may change throughout the year.
All the national assessing RATINGS MADE EASY
bodies (VisitBritain,
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VisitScotland, Visit Wales and
Simple, practical, no frills
the AA) now assess hotels
a35a35
Well presented and well run
and guest accommodation
(including B&Bs) to the
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Good level of quality and comfort
same criteria and award
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one to five stars. The star
Excellent standard throughout
ratings reflect the overall
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quality of the experience.
Exceptional with a degree of luxury
When choosing your
To confirm ratings please contact
accommodation look for
the following inspecting bodies
the Quality Rose or the
Enjoy England ratings
AA Quality Standard. Quality in Tourism,
Francombe House
Broadway,
GUEST ACCOMMODATION HIGHLY COMMENDED
Worcestershire WR12 7LJ
CATEGORIES
feedback@visitbritain.org
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Guest Accommodation is the
Yellow stars are awarded by the AA
AA ratings
The AA
category which encompasses anything
and indicate that an establishment is
15th Floor, Fanum House
The professional assessors visit every
from one-room bed and breakfasts
within the upper 10% score range
for a 3, 4 or 5 star guest
Basing View,
to the larger places found in our
year, carrying out a routine day visit
accommodation.
Basingstoke RG21 4EA
coastal resorts, which may offer
customer.services@theAA.com
or an overnight stay in the case of
dinner and may be licensed.
ROSETTE AWARDS
serviced accommodation. On these
Bed and Breakfasts accommodate
occasions, they book in as you would,
q
Rosette Awards (1-5)
THE NATIONAL
no more than six people. It’s like
ACCESSIBLE SCHEME
as a normal guest and test all the
AA inspectors annually award
staying as a special guest in Typically suitable for a person
facilities and services. A quality score
rosettes to restaurants for the quality
someone’s home.
of their food.
with sufficient mobility to climb a
is awarded for every aspect of the
Farmhouses offer bed and
flight of steps but would benefit
experience including the comfort of
SELF-CATERING
breakfast and sometimes dinner,
from points of fixtures and fittings
the bed, the quality of the breakfast
ACCOMMODATION to aid balance.
always on a farm.
and dinner and, most importantly,
For self-catering accommodation,
Typically suitable for a person
the layout and design of the
the cleanliness. They also score the
Guest Houses tend to have more
with restricted walking ability and
than three rooms and may offer dinner accommodation and the range and for those that may need to use a
warmth of welcome.
to their guests. Some may be licensed. quality of the kitchen equipment is wheelchair some of the time.
Places that ‘go the extra mile’ to
Inns are pubs with rooms which
assessed, as well as the quality and
Typically suitable for a person
make your stay a special one, will
comfort of the bedrooms and
serve food in the evenings, as well
who depends on the use of a
be awarded a high star rating and
bathrooms and most importantly,
as breakfast.
wheelchair and transfers unaided
hotels and guest accommodation
the cleanliness. Higher star-rated
to and from the wheelchair in a
may achieve a Gold or Silver award.
Sometimes access to guest accommodation tends to have more
seated position.
accommodation may be restricted spacious bedrooms and bathrooms,
Typically suitable for a person
HOTEL CATEGORIES
during the day, but you will be and in hotels a higher staff to guest
who depends on the use of a
Hotels have a minimum of six advised on booking. Guest ratio, so service should be very
wheelchair in a seated position.
bedrooms, but more likely to accommodation tends to be attentive. At five star, you can really
They also require personal/
have 20+ rooms. personally run by the owners. expect to be pampered in luxurious
mechanical assistance to aid
Small Hotels have a maximum of
surroundings!
GOLD AND SILVER AWARDS
transfer (eg carer, hoist).
20 bedrooms and likely to be more
FOR SERVICED
HOLIDAY, TOURING, AND
For a list of establishments which
personally run.
ACCOMMODATION
CAMPING PARKS AND
have not yet been assessed, but
Country House Hotels have ample
HOLIDAY VILLAGES
have facilities for people with
accessibility requirements, please
grounds or gardens, in a rural or
AA Pennants
contact the Tourist Information
semirural location, with emphasis on
Campsites and caravan parks are
Centre on (01242) 522878 or
peace and quiet.
rated by AA inspectors on a five-
email
info@cheltenham.gov.uk
point scale. The Pennant ratings
Town House Hotels are in a
increase with the quality and variety
CHA CHARTER
city/town centre location and are of
Silver Awards recognise exceptional of facilities a park offers. The rating
Cheltenham Hospitality
high quality with a distinctive style.
quality at all levels and is only based on the touring pitches
Association ‘Service Guarantee’
High ratio of staff to guests.
Gold Awards are given to the and the facilities at campsites and
Visitors choosing CHA accommodation
Metro Hotels are found in
very ‘best of the best’. caravan parks.
providers are assured of our
commitment to the following:
city/town centres, offering full hotel
1 A focus on quality and service to
services, but no dinner. Will be
within easy walking distance of a
Looking for Accommodation in Cheltenham?
ensure complete satisfaction with
the hospitality provided.
range of places to eat.
Use our free accommodation booking service to find
2 Clean and well presented
your accommodation in Cheltenham Spa, from a comfortable
Budget Hotels are part of a chain
establishments.
bed and breakfast to a four-star hotel, call our
of branded hotels offering clean and
3 Trained and knowledgeable staff
comfortable ensuite facilities, 24
Accommodation Hotline on 01242 522878 who display an interested attitude.
hour reservations and a consistent and let us locate the right offer for you. We provide a free
4 Prompt and responsible assistance
level of facilities. They are not Cheltenham information pack with every booking.
at all times.
awarded a star rating.
ZLook for this symbol.
30
Call for more information on 01242 522878
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