Hospitals
Prepared for emergencies
With 59 hospitals and treatment centres throughout the country, BMI Healthcare, the UK’s largest private hospital group, chose ICS Cool Energy as their preferred supplier of equipment, service and hire solutions to keep their hospitals running. So when a vital piece of temperature control equipment failed at one of their sites, ICS Cool Energy was able to resolve the situation within hours
T
emperature control is critical to the successful operation of any hospital, and if threatened can lead to a wealth of issues in its day-to-day running and to patient care. Therefore, when a calorifier providing essential hot water for a BMI Healthcare hospital failed, it needed to be rectified fast. The importance of being prepared
cannot be underestimated, particularly in a hospital where downtime of equipment can cause a huge amount of disruption. Having worked with ICS Cool Energy for several years, BMI Healthcare called in the temperature control specialists to resolve the situation as quickly as possible. BMI Healthcare and ICS Cool Energy’s
hire specialists had already made a contingency plan for the site as part of the hospital group’s business strategy, so that in the event of a breakdown or crisis, its hospitals can be back up and running in an efficient manner. Therefore, when ICS Cool Energy was
called in, the site’s equipment and facilities had already been surveyed and assessed in advance, saving precious time and keeping business interruption to a minimum. A call for help was made at midday and the replacement boiler and equipment was delivered to site by late afternoon. By 8pm, the boiler had been installed and commissioned, averting a crisis and allowing the site to continue functioning as normal. Steven Buchan, BMI Healthcare’s group chief engineer said: “Healthcare is a demanding environment and reliable temperature control is life-critical. We make no compromises when it comes to hygienic heating and cooling, and that’s why we choose to work with ICS Cool Energy. They really understand our challenges, whether it’s emergency response, new equipment planning and installations and essential servicing. We
May 2017
BMI Healthcare and ICS Cool Energy devised a contingency plan as part of the hospital group’s business strategy
The importance of being prepared cannot be underestimated, particularly in a hospital where downtime or equipment can have a huge amount of disruption
rely on them across our estate and there’s no other supplier that can meet the full breadth and depth of our needs.” Richard Metcalfe, sales director at ICS Cool Energy, said: “We have built a great
relationship with BMI Healthcare and are pleased to be their first point of call when it comes to temperature control. Our hire specialists are on call 24/7 and are well prepared for emergency response. We were able to act quickly, helped by a contingency plan already being in place to avoid business-critical downtime.” Established in 1970, BMI Healthcare is the UK’s largest independent provider of private healthcare with 59 hospitals and healthcare facilities. More than 7,000 consultants practice at BMI hospitals, which handle more than two million patient visits a year.
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