Page 24
EMPLOYEE AND LEADERSHIP DEVELOPMENT
Customer Service
Becoming a Customer Service Star
Don't just talk about providing exceptional customer service; make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement. $169
May 4 Th 9 am-4 pm NEAST CECUS 523 11
Jul 13 Th 9 am-4 pm NEAST CECUS 523 12
Call Center Professional
A well-trained call center is the heart of any operation. This comprehensive training will equip the potential employee with the customer service and technical skills needed to enter the workforce with confidence and the ability to listen and to ask and answer questions to ensure a happy customer. $1299
Jul 24-Aug 11 MTWTh 9 am-4 pm NEAST CECUS 573 17
F 9 am-1 pm
Customer Relations Specialist Certificate Program
The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication. $479
May 2-Jun 6 T 9 am-4 pm NEAST CECUS 539 35
Telephone Skills: Connecting With the Customer
From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you. $99
Jun 14 W 9 am-12 pm NEAST CECUS 534 27
If you need corporate training,
WE ARE YOUR SOLUTION.
MTC’s Business Solutions team can modify any course or create a new program to meet your needs.
130 employers served
559 training classes held at MTC
1,552 training classes held on location
3,492 online courses
16,792 local workforce employees trained
Contact us today to get started! 803.691.3907 |
MIDLANDSTECH.EDU/corporate
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30 |
Page 31 |
Page 32 |
Page 33 |
Page 34 |
Page 35 |
Page 36 |
Page 37 |
Page 38 |
Page 39 |
Page 40 |
Page 41 |
Page 42 |
Page 43 |
Page 44 |
Page 45 |
Page 46 |
Page 47 |
Page 48